Customer Service

How Human Experience in Customer Service Drives Sales & Increases ROI

Imagine walking into a store, ready to spend your hard-earned money, only to be greeted by a robotic salesperson who barely makes eye contact. Frustrating, right? Now, think about...

Maximizing Retail Success: Advanced CX Strategies for Operations Leaders

In the fast-paced world of retail, where brands are always competing for customer attention and loyalty, the stakes are higher than ever. For C-suite leaders of retail contact center...

Right time flexible scheduling = better CX

How “Right Time” Schedules Translate to Enhanced Customer Experience Outcomes

Even before the mass move to working-from-home, many people were seeking jobs that would allow them to choose where, when, and how they want to work. For many people,...

what is outsourcing, contact center and customer service outsourcing

Customer Service Outsourcing: What You Need to Know

In the past, questioning the efficacy of outsourced customer service was a reasonable concern. The historical consensus had been that it’s ineffective, or even harmful to one’s business. Today,...

Is 1099 independent contract agent right for me

Is Becoming a 1099 Independent Contractor Right For You?

We encounter many of the same questions when first getting to know someone new. “What’s your astrological sign?” “Are you more of a cat person or a dog person?” ...

Meet the Liveops Executive Leadership Team – Curt Cornum, VP Solutions Services + Security

Welcome to the first installment of our Executive Leadership Team series! We’re excited to introduce you to Curt Cornum, the VP of Solution Services + Security! Curt Cornum |...

customer service week, cx day- why you should still focus on cx for your enterprise

Customer Service Week: Why Enterprises Need to Focus on CX

It’s almost here, so let me be the first to wish you a happy Customer Experience Day! While customer experience (CX) is significant year-round, the first Tuesday in October...

Female agent Delivering better CX outcomes

Maximize Your Enterprise’s CX with Liveops

If you’re looking to graduate your enterprise’s customer experience from mediocre to unmatched, a collaboration with Liveops is the game changer. One of our specialties is working with clients...

Better CX involves Agent experience and community

For CX, Agent Experience and Community Are Paramount

While you’re considering CX from the enterprise point of view, for the purpose of this article let’s flip the script for a moment. Enterprises are composed of people, and...

Stop outsourcing, start outsmarting

Join the brands redefining customer experience with Liveops. Empathetic agents, tech-powered delivery, and the flexibility to meet every moment. Let’s talk.

Contact

Explore flexible customer experience solutions