Virtual contact center resources

Liveops is a recognized thought leader in the virtual contact center and customer service industries. Browse case studies, customer service tips and other helpful resources for enterprises.

Retail | Case Study

Improving CX with a Flexible Workforce for a Global Athletic Apparel Company

Flexible Workforce | Blog

Work from Home vs. Virtual Flex: What’s the Difference?

Contact Center Industry | Blog | Webinar

[Webinar] 5 Proven Methods to Optimize Agent Productivity and Reduce Attrition, with Five9

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Key Factors of Quality Agent Interactions

Flexible Workforce | Virtual Agents | Blog

In the current customer service landscape, one of the prominent themes among customer experience (CX) leaders is the pursuit of high-quality experiences. Unsurprisingly, quality interactions serve as the bedrock...

Capability Overview | Role-Play in Insurance Client’s Captive Contact Center Training

Insurance | Case Study | Solution Brief | White Paper

How to Make Your Home Office Your Own

Virtual Agents | Blog

Your secret headquarters. Your command center. Your hidden lair. The room next to the kitchen. Call it whatever you like. The joy of working from home (or being your...

Liveops case study communications, scalable flexibility

Nationwide Coverage and Flexibility to Meet Increasing Demand

Communications | Case Study

John, Liveops agent spotlight: high quality experience

Liveops Agent Spotlight: John, delivering high-quality experiences every time

Virtual Agents | Blog

Often when we speak to enterprise companies about Liveops solutions, the high-quality interactions within the agent community stand out as a key differentiator. Agents like John are the reason...

Liveops virtual agent experiences, what is AX

What is AX, and Why Does it Matter?

Customer Experience | Flexible Workforce | Virtual Agents | Blog

At Liveops, we’re not only committed to delivering exceptional experiences to our clients and their customers, but also to agents. A hallmark of our operation is prioritizing Agent Experience...

Liveops Agent Spotlight: Stacy

Virtual Agents | Blog

Life can take us in many directions, setting the path for the next journey. Sometimes unknowingly, these paths are building the skills needed to be successful in our next...

Examining Common Soft Skills Needed in Today’s Workforce

Virtual Agents | Blog

In today’s climate of workforce burnout and stress, I can’t help but feel that practicing soft skills is more important now than ever before. The past few years have...

Common KPIs all customer service representatives should know

Common KPIs That All Customer Service Representatives Should Know

Contact Center Industry | Virtual Agents | Blog

Breaking Down Performance Metric Acronyms Raise your hand if, like me, you have a hard time keeping track of acronyms in your head. I usually need a few seconds...