Virtual contact center resources

Patient-centered coordination is critical in today’s healthcare landscape, where effectively organizing and managing care activities significantly impacts patient outcomes and satisfaction.  Since the early 2000s, the Institute of Medicine...

In the fast-paced world of retail, where brands are always competing for customer attention and loyalty, the stakes are higher than ever.   For C-suite leaders of retail contact center...

Finding Balance and Embracing Change Jeremy’s journey as a Liveops independent agent has been nothing short of inspiring, marked by dedication, growth, and an unwavering commitment to excellence.  Jeremy...

Liveops at a Glance: For over two decades, Liveops has been at the forefront of cloud contact center solutions, revolutionizing customer experience with cutting-edge technology and a flexible, scalable...

  TW: loss of a child While a deeply human experience, discussion of grief is historically taboo in personal interactions, let alone in a professional environment. When Sharon suddenly...

Hundreds of agents from across the country gathered and networked for the final Virtual Agent Roadshow of the year last month. The event also featured the Liveops Annual Agent...

If there’s one piece of advice that Gail, a self-employed business owner with Liveops, would like to share with her community, it’s this: “I’m a firm believer, and I...