4 ways customer expectations have evolved
Actionable insights to adapt to the new era of customer relationships Take a trip to any customer service summit and you’ll hear the same lament from savvy customer service...
Virtual contact center resources
Liveops is a recognized thought leader in the virtual contact center and customer service industries. Browse case studies, customer service tips and other helpful resources for enterprises.
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7 tips for building a home-based business with Liveops
One agent shares her tips for building a successful home-based business. By Lynn, an independent agent in Arizona I started working from home in 2014 after becoming disabled, and...
The New York Times meets the un-contact center
Liveops called ‘the Uber of contact centers’ for innovation and flexibility After several months and several thousand miles traveled—from our agent roadshow in North Carolina to the home of...
Why the BPO industry is ripe for disruption
Lessons from Uber suggest how to capitalize on gaps in a stagnant contact center industry On his company’s ninth anniversary, Uber Co-Founder Garrett Camp publicly posted his original pitch...
What’s driving enterprise adoption of flexible workforces?
Agility, cost and quality prompt managers to look beyond traditional FTEs Whether the driver is business agility, an effort to better contain costs, or a focus on enhancing customer...
How flex agents adapt to customer service spikes
Liveops’ flexible, on-demand workforce of domestic customer service and sales agents seamlessly adapt to spikes in customer demand. Whether driven by seasonal promotions, product launches, media campaigns or cyclical...
How the gig economy is transforming enterprises and customer service solutions
Gig workers offer greater quality, flexibility and cost savings “Thanks for holding. Your call is very important to us.” Is it really? If my call was so important, wouldn’t...
How I became a work-at-home mom
How I extended my maternity leave and became a work-at-home mom Originally posted on MommyKatie.com When I became pregnant with my first son, I had a promising career at a...