Case studies

Client Success – 54% cost savings 1000% flexibility 185% flex to forecast Share Overview A global retailer sought to enhance cost efficiency and scalability without compromising customer service quality. By transitioning support operations from...

Client Success – 34% AHT 30% reduction in CAR 2 week launch Share Overview When a leading insurance company launched a new captive contact center, they needed a way...

Client Success – 8% improvement in FCR 2 week launch 8% AOV increase Share   Overview When a global leader in subscription-based streaming, offering on-demand TV shows, movies, and...

Client Success – 1000% flexibility 48 hour launch 721 Hours in a single day Share Overview A major customer data breach hit a leading credit bureau, causing unpredictable call spikes...

Client Success – 12% AOV increase 17X call volume growth 18.75% increase in VOC Share Overview As customer expectations evolved and demand surged, a top-rated wireless carrier needed a support solution...

Client Success – 7 year partnership 6 point NPS increase 152% YoY growth Share Overview and challenges During tax season, millions of individuals rely on the #1 best-selling tax...

Client Success – 94% QA scores 700% agent growth 95% CSAT score Share Overview A leading medical testing company was experiencing unprecedented growth, but their ability to scale was...

Client Success – 2 week launch 60% flexibility 18% improvement in SLAs Share Overview The rise of digital-first companies has reshaped consumer expectations, with omnichannel engagement becoming the new...

Client Success – 12 year partnership 65% flexibility 50k hurricane Sandy calls handled Share Overview In 2010, a series of severe ice storms swept across multiple states served by...