Blogs

8 tips for working from home during the holidays

Don’t let hectic holiday distractions get in the way of remote work. I remember the first holiday season I spent working from home. My family hated it. People kept...

Flexible Workforce | Blogs

The most productive workers get more done with intentional scheduling

Intentional scheduling is the future of time management The nine-to-five grind might’ve made sense half a century ago. Today, however, millions of people are taking charge of their working...

Virtual Agents | Blogs

5 ways new moms know it’s time to go back to work

How will you know you’re ready for your comeback? When you’re anticipating a baby—whether years or weeks in advance—there’s lots of fun stuff to think about and plan: the...

Flexible Workforce | Blogs

Remote work opens the door to higher productivity

Companies are reaping rewards by embracing remote work Current trends signal a future where work from home options become the commonly accepted standard over the 9-5 office jobs of...

Flexible Workforce | Blogs

Executive outlook: Revising geographic strategies for U.S. workforce management

Look at the past and present state of workers to map out the future. For more than a century, workers went where the jobs were. Geography has been a...

Contact Center Industry | Blogs

[Guest Report] What do enterprises need to know about remote agents?

CCW Digital releases a special report about remote agents There’s no denying it. Contact centers across the country are feeling the pressure to compete for talent. With undeniable evidence...

Virtual Agents | Blogs

6 authentic ways to show appreciation for remarkable customer support

If you have something nice to say, say it loud. As someone who worked as a contact center agent for Liveops prior to taking on my current role of...

Flexible Workforce | Blogs

[Infographic] Leverage an emerging workforce for contact center talent

“The only limit to our realization of tomorrow will be our doubts of today.” – Franklin D. Roosevelt To attract top talent, you need to think like top talent....

Contact Center Industry | Blogs

The key to helping customers in a market that values empathy

Matching culture and language resolves customer needs faster When the trend of U.S. businesses offshoring their customer service began a couple of decades ago, the opportunity to cut costs...

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