AI-Powered Voice Assessments for Modern Contact Centers
Voice is still where loyalty is won, or lost, in seconds. Yet most selection methods for voice roles rely on inconsistent interviews and gut feel. AI-powered voice assessments...
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Building Trust in the Age of AI: How Marketplaces Can Protect Against Fraudulent Agents
Fraud is no longer a distant risk; it’s a present reality accelerated by AI. By 2028, Gartner predicts that 1 in 4 job applicants could be fake. For marketplaces...
Agent Spotlight: Janet – Excellence Through Dedication and Heart
Every month, we recognize a standout individual who provides services for Liveops and raises the bar for customer support. This month, we’re celebrating Janet, honored as the newest Agent...
Agent Spotlight: Lisa – Stepping Up with Service and Heart
Every month, a talented agent in our network goes above and beyond—not just meeting expectations, but raising the bar for what customer support can be. This month, that person...
Powering a Peak-Season Surge: How Liveops Helped Support 200 Thousand Candidates Through Hiring for a National Delivery Provider
Client Success – 200K seasonal workers supported 93.3% CSAT score 73.3 NPS Share Overview When a national delivery provider faced the urgent task of hiring over 200,000 seasonal workers,...
From Silent Nights to Full Queues: Managing High Call Volume During the Holiday Rush
The holidays are here, and while your customers are jingling all the way, your phone lines are probably ringing off the hook. High call volume is a hallmark of...
Key Factors of Quality Agent Interactions
In the current customer service landscape, one of the prominent themes among customer experience (CX) leaders is the pursuit of high-quality experiences. Unsurprisingly, quality interactions serve as the bedrock...
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