Who should attend
- CX, contact center, and customer operations executives
- Sourcing, procurement, and vendor management leaders
- Teams evaluating multi-region delivery
Executive Roundtable
Beyond one-shore-fits-all
What CX leaders need to think about when reshaping their global delivery frameworks.
Overview
Global CX delivery is changing shape
Cost still matters, but CX leaders are now weighing resilience, language coverage, compliance, talent, and quality in the same conversation.
Peter Ryan, Founder of Ryan Strategic Advisory, will join Liveops for a candid discussion on how enterprises are rethinking onshore, nearshore, offshore, and hybrid delivery models.
Discussion themes
What we'll discuss
- Where global CX delivery is gaining, losing, or rebalancing momentum
- How leaders are weighing cost, flexibility, language coverage, compliance, resilience, and quality
- When onshore, nearshore, offshore, and hybrid models make the most sense
- How AI-enabled translation may change multilingual support strategies
Yes, we're sending wine.
Prefer not to drink? Non-alcoholic tasting kits are available as well.
We look forward to a great conversation and a glass of something good together. Space is limited, so reserve your spot today.
Featured speaker
Peter Ryan
Founder, Ryan Strategic Advisory
You will leave with
- A current view of buyer interest by region
- Practical criteria for selecting CX delivery locations
- Perspective on AI translation and multi-location models