Liveops Agent Spotlight: Jeremy, Embodying Excellence through Dedication and Growth
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Finding Balance and Embracing Change
Jeremy’s journey as a Liveops independent agent has been nothing short of inspiring, marked by dedication, growth, and an unwavering commitment to excellence.
Jeremy began his adventure with Liveops in March 2021, driven by a desire to balance supporting his family and being present for them. The pandemic had a profound impact on his family business, leading Jeremy to close the deli he ran and shift his focus to a more flexible and stable career. With his wife running a nail salon and their children at critical stages in their lives—not to mention a new and very attached puppy—working from home became the perfect solution.
Since joining Liveops as a self-employed independent contractor providing virtual teleservices, Jeremy has consistently demonstrated his dedication and resourcefulness. He began contracting for a major retail client in April 2022, quickly making a positive impact.
Jeremy is described as kind, eager to learn, and always willing to go the extra mile. These qualities propelled him to VIP status and into our first group of Liveops Tier 2 agents. His proactive approach to professional development and commitment to continuous improvement have significantly contributed to his success.
Jeremy’s commitment to excellence is evident in his daily interactions. He consistently goes above and beyond to ensure every interaction is positive and effective. His respectful demeanor and supportive attitude create an environment where both clients and fellow agents thrive. Jeremy’s hard work and dedication have earned him great respect and admiration among his peers and clients alike.
Family, Inspiration, and a Balanced Life
Inspiration for Jeremy comes from his family—his wife and kids are his greatest motivators. He also draws strength from those who overcome adversity, finding their resilience a source of encouragement in his own journey. This inspiration is reflected in his work ethic and his approach to customer service.
Working from home has allowed Jeremy to cultivate a fulfilling and balanced life. He emphasizes the importance of taking customer service seriously, setting clear goals, and maintaining open communication with his family about his schedule.
Creating a dedicated workspace and staying updated and engaged with procedural updates are also key components of his success. Jeremy’s approach is not just about working hard but also about making the work environment fun and team-spirited.
Passions and Personal Interests
Jeremy’s personal interests and hobbies provide further insight into his character. He is a fan of Saturday Night Live, having been a dedicated viewer since the ’80s. His favorite movies include Big Fish by Tim Burton and The Big Lebowski by the Coen brothers. He enjoys reading Conversations with God by Neale Donald Walsch, finding its exploration of fear and love particularly impactful. When it comes to guilty pleasures, Jeremy has a soft spot for Swedish Fish and enjoys participating in online poker tournaments, though he rarely has the time.
Travel is another passion for Jeremy, with Vietnam standing out as his favorite destination. His wife’s homeland, Vietnam, holds a special place in his heart for its unparalleled beauty and unique culture. He dreams of returning to ride a motorbike through its countryside, towns, and cities, savoring the rich experiences along the way.
Jeremy’s musical tastes are as eclectic as his life’s soundtrack would be long. From Brown Eyed Girl by Van Morrison to Hard Days Night and Rain by The Beatles, his playlist is diverse and reflective of his love for music. Though he humorously admits to being cursed with a terrible singing voice, his passion for music remains undiminished.
A Shining Example of Independent Success
Liveops is incredibly proud to have independent agents like Jeremy within its network of self-employed independent contractors. His dedication, positivity, and enthusiasm make a world of difference for the clients he services. Jeremy’s journey is truly inspiring, and his story is a testament to the impact that independent contractors can make when they bring passion and dedication to their work.
