Winning (and losing) strategies for the omnichannel experience
Consider a future where not all channels are the same As technology becomes more integrated into our daily lives, the lines between our experiences online and what we do...
Virtual contact center resources
Liveops is a recognized thought leader in the virtual contact center and customer service industries. Browse case studies, customer service tips and other helpful resources for enterprises.
How to tidy up your home office in 15 minutes a day
Boost your productivity and happiness with a clean, organized home office. When you work at home, life can quite literally creep into your office. Personal notes and papers have a...
Get the info you need to set up your home office for success
Making sense of technical requirements for independent agents Liveops agents are independent contractors who own their own business. As a business owner, you have the freedom to set up...
How to achieve work-life balance when you work from home
Agents offer tried-and-true tips to stay focused and happy As independent contractors, Liveops agents are skilled in striking a work-life balance—in fact, this is one of the main reasons...
How to respond to the deluge of property and casualty claims following a major storm
When catastrophic weather hits, insurers must prepare for the flood of claims By all accounts, natural catastrophes in the U.S. created the largest-ever insurance industry losses in 2017. According...
Calling all crazy stories: True customer service calls
Wacky tales from our agents that prove there’s never a dull day at Liveops In the spirit of April Fool’s day, I asked Liveops agents to tell me the...
Staying motivated as an at-home small business owner
Liveops agents share what helps them reach their goals As independent business owners, Liveops agents are in charge of their own careers and earning potential. But working independently can...
The five most essential practices for great voice interactions
Automation makes great human service even more critical for brands The future of customer service will be automated. That’s a top takeaway from a recent Gartner research report, which projects...
Sharing in success: Agents swap their top tips
Roadshow connects agents supporting same lines This month, we held our first Roadshow of 2018 in Tampa, Florida. More than 40 members of the Liveops Nation met us in...