[Infographic] Leverage an emerging workforce for contact center talent
“The only limit to our realization of tomorrow will be our doubts of today.” – Franklin D. Roosevelt To attract top talent, you need to think like top talent....
Virtual contact center resources
Liveops is a recognized thought leader in the virtual contact center and customer service industries. Browse case studies, customer service tips and other helpful resources for enterprises.
The key to helping customers in a market that values empathy
Matching culture and language resolves customer needs faster When the trend of U.S. businesses offshoring their customer service began a couple of decades ago, the opportunity to cut costs...
How top work from home professionals stay motivated
You’re in your element. Now, keep your eye on the prize! Being your own boss, working from home and selecting your hours are all wonderful perks of being an...
6 effective ways executives can show their appreciation for customer service agents
Customer Service Appreciation Week is the perfect time to reflect on how to show gratitude all year long. Full disclosure: I am the Senior Vice President of Marketing at...
Agents make it possible to support a life-saving cause
Each day someone’s life is touched in some way by cancer. Too many of us have lost loved ones to the disease but one organization, Stand Up To Cancer...
The conversation we all need to have about customer experience
Last month I found myself at a pretty engaging event with peers across several key verticals. Customer Contact Week (CCW) held an executive exchange which created an intimate environment...
Atlanta roadshow recap
A sea of Liveops agents come together in the Big Peach. The Atlanta Roadshow was truly noteworthy, with 150+ agents in attendance, in addition to 15 staff and...
Hiring tactics you can’t ignore if you need to keep up with call volume
In tight labor market, customer service talent acquisition gets competitive. If finding and hiring great talent feels tougher than ever, it’s because it is. The traditional applicant pool is...