Resources

Browse case studies, customer service tips and other helpful resources for enterprises.

How working from home changed the way I help others

Lifelong advocate helps callers and community from home Sharon Meeks DeBouse brings decades of experience to her work as a customer agent for Liveops . In fact, Sharon had...

Virtual Agents | Blogs

Stay-at-home moms and dads could be the greatest enhancement to the workforce

Don’t write off baby whisperers when it comes to business. “Stay at home parent” isn’t likely to be the first entry on a hiring manager’s list of sources of...

Virtual Agents | Blogs

What soft skills do you need to be a successful independent worker?

Is there a formula for success in flexible, independent work? If you’re thinking about diving into life as a flex worker, you may be wondering whether there is a...

Virtual Agents | Blogs

How to build your best personal business in the new year

Most people start off a new year with high hopes for change. Many make sweeping resolutions to drastically alter the course of their lives quickly and completely. Although well-intended,...

Customer Experience | Blogs

Enterprise-tested tactics for more scalable customer service models

Large, forward-thinking companies are getting smarter with their contact center resources Anyone who runs or works with a contact center knows that getting the right agents is really hard...

Virtual Agents | Blogs

How to plan for a debt-free holiday season with flexible work

A little cushion can go a long way to cover extra holiday expenses People feel holiday stress for many reasons. One major stressor is the need for more income...

Virtual Agents | Blogs

8 tips for working from home during the holidays

Don’t let hectic holiday distractions get in the way of remote work. I remember the first holiday season I spent working from home. My family hated it. People kept...

Flexible Workforce | Blogs

The most productive workers get more done with intentional scheduling

Intentional scheduling is the future of time management The nine-to-five grind might’ve made sense half a century ago. Today, however, millions of people are taking charge of their working...

Virtual Agents | Blogs

5 ways new moms know it’s time to go back to work

How will you know you’re ready for your comeback? When you’re anticipating a baby—whether years or weeks in advance—there’s lots of fun stuff to think about and plan: the...

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