How to align your brand promise with your front-line customer service agents
Ensure your contact center customer service is on point Customers view the phone sales and service support they get from a product or brand as an essential part of...
Virtual contact center resources
Liveops is a recognized thought leader in the virtual contact center and customer service industries. Browse case studies, customer service tips and other helpful resources for enterprises.
How (and why) the enterprise is redefining the gig economy
Why agile workers are a competitive advantage The gig economy is no longer just something that young people dabble in while they look for better opportunities. While driving and...
Why roadshows? Take it from those who know
Working from home doesn’t mean working alone On July 31st, Liveops hosted its inaugural roadshow in the Chicagoland area. Over 50 agents and staff from Illinois, Indiana, Wisconsin, Michigan,...
Top 5 weakest links in an omnichannel experience
How to detect and prevent omnichannel failures When contact centers live and die by the customer experience, the rise of “omnichannel”—or any other hotly debated customer experience issue—deserves due...
Three customer service strategies that encourage customers to spend more with your brand
Translating great service into greater revenue Stellar service has value, and that value can be immediately translated into dollars. American Express research showed that 70% of customers are willing...
Gig economy platforms make it easy to source professional, expert talent
Why enterprises are hiring differently in this economy A tight labor market spells trouble for hiring managers—the shallow pool of candidates might even convince them to look beyond the...
Agents connect and have fun for a good cause
Liveops agents pulled together for a fun night taking calls for the Red Nose Day telethon event on May 24th. As one agent put it, “Red Nose Day mission...
Winning (and losing) strategies for the omnichannel experience
Consider a future where not all channels are the same As technology becomes more integrated into our daily lives, the lines between our experiences online and what we do...
How to tidy up your home office in 15 minutes a day
Boost your productivity and happiness with a clean, organized home office. When you work at home, life can quite literally creep into your office. Personal notes and papers have a...