No, summer doesn’t need to be a CX nightmare for travel and hospitality
More than just flexible dates: Travel customer care with built-in flex Nearly half of all Americans are expected to travel over the July 4 holiday. For the entire summer...
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Top 5 Takeaways from the Orlando Roadshow
Liveops agents congregate in the sunshine state Laughter, excitement and chatter filled the room at Maggiano’s Little Italy in Orlando Florida at the first Liveops Roadshow of 2019. As...
The key to helping customers in a market that values empathy
Matching culture and language resolves customer needs faster When the trend of U.S. businesses offshoring their customer service began a couple of decades ago, the opportunity to cut costs...
Use these tips for a quiet home office setup
Don’t let noise crash that call! Use these tips for a quiet home office setup When Professor Robert Kelly was interrupted by his kids during a live BBC interview,...