CX Event Recaps

Held May 13-15 in Charlotte, NC, the Chief Experience Officer Exchange brought together senior CX, UX, and EX leaders for conversations around customer experience strategy, operational performance, and experience...

Reuters Customer Service & Experience West 2026 brought customer service, experience, and operations leaders together in San Diego for two days of conversations on CX innovation, AI adoption, and...

On Thursday, April 2, Liveops partnered with CMP Research to bring together a select group of CX and customer contact leaders for an executive roundtable focused on one of the...

As customer experience leaders race to adopt AI, many are asking the wrong question. The goal is not to automate more, but rather, to orchestrate better.  That was one of...

The Customer Experience & Contact Center Forum at The Biltmore in Coral Gables, Florida, brought together senior CX leaders for three days of focused conversations on one of the industry’s biggest...

Authored by Liliana Lopez-Sandoval Customer experience leaders came to Customer Contact Week (CCW) Orlando with one big question on their minds: how do we move AI from “promising” to “proven” without sacrificing quality, compliance, or customer trust?  That question...

From March 19–20, 2025, senior customer experience leaders gathered at the iconic Fairmont Copley Plaza in Boston for the GDS CX Innovation Summit to dive into the future of...

The 2025 Consero Customer Experience & Contact Center Forum once again delivered insightful discussions, actionable strategies, and meaningful connections among industry leaders.   Held at The Biltmore Miami, Coral...