CX Event Recaps

Every year, Customer Contact Week (CCW) Vegas brings together thousands of customer experience leaders to discuss what’s next for the industry.  This year’s event made one thing clear: organizations are no longer...

Customer expectations are changing fast, and contact centers are being asked to do more than simply handle volume. They need to deliver consistent, high-quality experiences, adjust quickly to changing demand,...

Held May 13-15 in Charlotte, NC, the Chief Experience Officer Exchange brought together senior CX, UX, and EX leaders for conversations around customer experience strategy, operational performance, and experience...

Reuters Customer Service & Experience West 2026 brought customer service, experience, and operations leaders together in San Diego for two days of conversations on CX innovation, AI adoption, and...

On Thursday, April 2, Liveops partnered with CMP Research to bring together a select group of CX and customer contact leaders for an executive roundtable focused on one of the...

As customer experience leaders race to adopt AI, many are asking the wrong question. The goal is not to automate more, but rather, to orchestrate better.  That was one of...

The Customer Experience & Contact Center Forum at The Biltmore in Coral Gables, Florida, brought together senior CX leaders for three days of focused conversations on one of the industry’s biggest...

Authored by Liliana Lopez-Sandoval Customer experience leaders came to Customer Contact Week (CCW) Orlando with one big question on their minds: how do we move AI from “promising” to “proven” without sacrificing quality, compliance, or customer trust?  That question...