Customer Service

How to Effectively Manage Seasonal Call Center Volume and Maintain Consistent Service Quality

The holiday rush, tax season, back-to-school shopping—every industry has its peak moments when customer service demand skyrockets. But how do you keep service levels high without overstaffing during slower...

5 Key Factors in Choosing Between Onshore, Nearshore, and Offshore Support

The way businesses approach customer service can define their reputation, drive loyalty, and set them apart from competitors. However, as companies expand their reach, the question of where to...

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