Resources

Browse case studies, customer service tips and other helpful resources for enterprises.

Building Trust in the Age of AI: How Marketplaces Can Protect Against Fraudulent Agents

Fraud is no longer a distant risk; it’s a present reality accelerated by AI. By 2028, Gartner predicts that 1 in 4 job applicants could be fake. For marketplaces...

Virtual Agents | Blogs

Agent Spotlight: Janet – Excellence Through Dedication and Heart

Every month, we recognize a standout individual who provides services for Liveops and raises the bar for customer support. This month, we’re celebrating Janet, honored as the newest Agent...

Healthcare | Case studies

Scaling with Quality: Delivering Bilingual Support at High Volumes for a National Virtual Care Provider

Client Success – 97.5% SLA compliance 89% QA score 96% CSAT score Share Overview When a national virtual care provider needed to scale rapidly while maintaining quality, they...

Contact Center Industry | Blogs

Co-Creating Success: The Power of Transparent, Consultative Partnerships in Customer Service

In the modern business landscape, customer service transcends mere problem-solving. It’s about nurturing relationships, earning trust, and evolving into a genuine partnership. When customer service providers adopt a...

Healthcare | Case studies

Enhancing Member & Provider Support for a Major MCO with Flexible Workforce Solutions

Client Success – 95% QA score <2 wks certification deployed 100% SLA compliance Share Overview In the ever-evolving world of managed care, where every decision impacts lives, agility...

Virtual Agents | Blogs

Agent Spotlight: Lisa – Stepping Up with Service and Heart

Every month, a talented agent in our network goes above and beyond—not just meeting expectations, but raising the bar for what customer support can be. This month, that person...

Contact Center Industry | Blogs

Flexing to Meet Demand: Scaling Appointment Setting and Inbound & Outbound Sales Conversions

When demand outpaces capacity, growth quietly leaks from the funnel. Appointment-driven brands see it every day. High-intent prospects request a consultation, then wait in a queue, miss a callback,...

Contact Center Industry | Blogs

Beyond Cost Savings: Measuring the True Value of Quality in Customer Service Delivery

Customer service has long been viewed as a cost center—a necessary operational expense rather than a growth driver. But that mindset is shifting. As brands compete for loyalty in...

Finance | Blogs

Mastering Customer Service in Wealth Management: Seasonal Flexibility and Precision Scheduling

Every business faces fluctuations—whether it’s quarter-end financial reporting, tax season, or heightened client activity tied to market shifts. For companies managing customer interactions, these spikes can strain resources and...

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