At Liveops, we connect enterprises with highly skilled customer service agents who elevate every interaction. Our modern remote model taps into a global and domestic network of customer service professionals, delivering support that’s scalable, brand-aligned, and consistently high quality.
Explore flexible customer experience solutions
The traditional contact center is limited by geography. Liveops isn’t. Our remote and global agent network gives you access to the best customer service agents—no matter where they live.
15 years
80%
15%
It’s not just about coverage—it’s about capability. Our network of customer service agents is carefully selected for experience, professionalism, and brand alignment, so you get support that’s prepared, not just present.
Industry-experiencedAgents come with real-world experience across healthcare, retail, insurance, financial services, and more—so your customers are supported by professionals who speak the language of your industry.
Vetted and verifiedOur multi-step process includes real-time ID verification (matching photo ID with a live selfie), IP validation, and enhanced background checks to ensure each agent is ready to represent your brand securely and confidently.
AI-powered voice and cognitive assessmentsWe use AI tools to evaluate voice tone, clarity, and response quality, along with situational judgment and cognitive assessments tailored to client needs. It’s a smarter, more predictive way to match agents with the right programs.
Tech-ready professionalsAgents must pass a tech check before enrollment, ensuring their equipment, network, and environment support secure and seamless service from day one.
80% college educatedOur network reflects a mature, professional talent pool—80% hold college degrees, bringing advanced communication and problem-solving skills to every interaction.
Omnichannel capableFrom inbound/outbound calls to chat, email, and back-office tasks—agents are certified to support customers with consistency, accuracy, and care across every channel.
Outsourced service, powered by talentOur customer service solutions are built on a foundation of thoroughly screened professionals—each selected for their quality, professionalism, and tech-readiness.
Unlock smarter customer service
Proven ROI and qualityLiveops outperforms traditional models with up to 25-55% lower costs, faster response times, and consistently higher CSAT scores. Our model helps you optimize spend without compromising service.
Improve results, reduce spend
Diverse, industry-experienced professionalsWe match agents with the right background to your business—bringing industry-specific knowledge and proven expertise to every interaction.
Explore the industries we serve
Global reach, local precisionTap into our distributed network of onshore, nearshore, and offshore agents to align with your customer base, cost structure, and time zone needs.
Tap into global service coverage
Case study | Retail
During a high-volume holiday rush, a global retailer turned to Liveops for support. Liveops managed 211% of the forecasted voice volume and 119% of the chat volume, ensuring no customer interaction was left unanswered—even at peak demand.
At Liveops, we’re built for what brands need most: scale, speed, and consistency—without compromising on care. Our model brings together experienced agents, adaptive technology, and a flexible delivery network that meets your customers where they are.
Seasonal flexibilityScale with ease for peak seasons with a flexible model built to handle surges—delivering fast, effective support while improving service quality.
Precision scheduling30-minute scheduled increments built for peaks and valleys, allowing you to ramp up for high-volume moments without overspending during slowdowns.
Quality talentSeasoned remote customer service agents are selected for brand alignment and customer care excellence.
Total cost of ownership (TCO)Reduce total cost of ownership with a flexible remote model—no facility costs, less overstaffing, and lower idle time and attrition expenses.
Advanced AI and AutomationWe integrate cutting-edge technology—from real-time AI insights to seamless automation—to streamline operations, enhance customer experience, and scale smarter.
What OUR clients say
What OUR clients say
What OUR clients say
Where others struggle, we scale. Liveops co-creates tailored support strategies that reflect your industry’s realities—delivering consistency, care, and quality in even the most complex, high-touch, and regulated environments.
Support patients with care, precision, and compliance—delivered by agents experienced in HIPAA-regulated environments.
Handle complex, policy-driven interactions with licensed and non-licensed professionals ready to support your members throughout every season.
From peak season spikes to everyday inquiries, deliver seamless, scalable customer support that drives loyalty and retention.
Deliver secure, on-brand service experiences with agents ready to meet the highest compliance and quality standards.
Be ready for every booking, cancellation, and last-minute change with flexible solutions that keep guests happy and coming back.
Ensure dependable service during outages, billing cycles, and urgent updates with responsive, always-on support.
Manage high call volumes, technical inquiries, and account needs with agents equipped to handle fast-moving customer demands.
Support constituents with secure, scalable communication services that meet public sector standards and evolving community needs.
Customer serviceOffer responsive support across every touchpoint—voice, email, chat, and more. Our remote model helps you deliver brand-aligned customer care at scale.
Sales and lead generationWhether you’re launching a new product or expanding your reach, experienced agents drive results with on-brand conversations that engage and convert.
Technical supportFrom troubleshooting to escalations, we provide knowledgeable, always-on support that strengthens trust and loyalty with every interaction.
Back office supportAgents handle behind-the-scenes tasks—from order entry to administrative support—so your teams can focus on high-impact work.
Join the brands redefining customer experience with Liveops. Empathetic agents, tech-powered delivery, and the flexibility to meet every moment. Let’s talk.
Explore flexible customer experience solutions
