Virtual contact center resources

Liveops is a recognized thought leader in the virtual contact center and customer service industries. Browse case studies, customer service tips and other helpful resources for enterprises.

Retail | Case Study

Improving CX with a Flexible Workforce for a Global Athletic Apparel Company

Flexible Workforce | Blog

Work from Home vs. Virtual Flex: What’s the Difference?

Contact Center Industry | Blog | Webinar

[Webinar] 5 Proven Methods to Optimize Agent Productivity and Reduce Attrition, with Five9

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[Poll] What’s most important in an outsourcing relationship?

Contact Center Industry | Flexible Workforce | Blog

The outsourcing landscape is more diverse than ever. Over the last few years, through an ongoing pandemic, record inflation, labor shortages and an ever-changing mindset within the workforce, companies...

Liveops Agent Spotlight: Maria, a stay-at-home parent

Virtual Agents | Blog

Afternoon bike rides, knitting lessons and DIY volcanoes are just a few of the activities that keep Maria busy as a stay-at-home parent. A flexible schedule with Liveops allows...

Right time flexible scheduling = better CX

How “Right Time” Schedules Translate to Enhanced Customer Experience Outcomes

Contact Center Industry | Flexible Workforce | Blog

Even before the mass move to working-from-home, many people were seeking jobs that would allow them to choose where, when, and how they want to work. For many people,...

5 Customer Experience Trends and Key Actions for Long-Term Success

Customer Experience | Blog

Undoubtedly, excellent customer experience (CX) is a brand differentiator, and a primary reason people buy and refer brands. Since customer needs are changing rapidly, it’s essential to understand CX...

[Poll] Flexible schedules and mental health

Flexible Workforce | Blog

During Mental Health Awareness month, Liveops did a quick poll on LinkedIn: What resources are most helpful for your mental health in the workplace? The winning choice, claiming 57%...

mental health awareness for remote professionals

Prioritizing Mental Health for Work-From-Home Professionals

Virtual Agents | Blog

In my research for this article, I decided to look into the Google Trends map for the search term “mental health resources” over the past five years. Unsurprisingly, the...

earth day sustainability in remote and hybrid

What does sustainability look like for remote and hybrid workforces in 2022?

Virtual Agents | Blog

For the past couple of years, we have published a series of articles to commemorate Earth Day and help provide some tips on how remote workers can make a...

Liveops Agent Spotlight: Alanna

Virtual Agents | Blog

Liveops Agent Spotlight: Alanna, a military spouse who takes community and opportunity on the go I can hear Alanna’s smile through the phone as we chat. She has...

flexible work, what's important to people, meaningful work

What matters to today’s workforce?

Contact Center Industry | Flexible Workforce | Virtual Agents | Blog

Today’s workforce has changed the way work is defined. In short, people want to work differently. Flexibility, mobility, purpose, and autonomy are top priorities in the world today. It’s...