Resources

Browse case studies, customer service tips and other helpful resources for enterprises.

Liveops Agent Spotlight: Gail, embracing purpose through meaningful work

If there’s one piece of advice that Gail, a self-employed business owner with Liveops, would like to share with her community, it’s this: “I’m a firm believer, and I...

what is outsourcing, contact center and customer service outsourcing

Corporate | Blogs

Customer Service Outsourcing: What You Need to Know

In the past, questioning the efficacy of outsourced customer service was a reasonable concern. The historical consensus had been that it’s ineffective, or even harmful to one’s business. Today,...

Is 1099 independent contract agent right for me

Virtual Agents | Blogs

Is Becoming a 1099 Independent Contractor Right For You?

We encounter many of the same questions when first getting to know someone new. “What’s your astrological sign?” “Are you more of a cat person or a dog person?” ...

Corporate | Blogs

Meet the Liveops Executive Leadership Team – Curt Cornum, VP Solutions Services + Security

Welcome to the first installment of our Executive Leadership Team series! We’re excited to introduce you to Curt Cornum, the VP of Solution Services + Security! Curt Cornum |...

Virtual Agents | Blogs

Liveops Agent Spotlight: Tami

Prolonged success as a Liveops independent agent often hinges on a lasting commitment to ongoing learning, education, and skill development. Tami’s journey contracting with Liveops is a testament to...

customer service week, cx day- why you should still focus on cx for your enterprise

Contact Center Industry | Corporate | Flexible Workforce | Blogs

Customer Service Week: Why Enterprises Need to Focus on CX

It’s almost here, so let me be the first to wish you a happy Customer Experience Day! While customer experience (CX) is significant year-round, the first Tuesday in October...

Find your fit, virtual community creates meaningful connections

Flexible Workforce | Virtual Agents | Blogs

Find Your Fit: How Liveops Agents Create Meaningful Connections

Remote work continues in popularity among the US workforce, anticipating more than 22% of the workforce will be remote by 2025. Virtual environments provide a slew of benefits, including...

Female agent Delivering better CX outcomes

Flexible Workforce | Blogs

Maximize Your Enterprise’s CX with Liveops

If you’re looking to graduate your enterprise’s customer experience from mediocre to unmatched, a collaboration with Liveops is the game changer. One of our specialties is working with clients...

Better CX involves Agent experience and community

Flexible Workforce | Virtual Agents | Blogs

For CX, Agent Experience and Community Are Paramount

While you’re considering CX from the enterprise point of view, for the purpose of this article let’s flip the script for a moment. Enterprises are composed of people, and...

Stop outsourcing, start outsmarting

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