Virtual contact center resources

Liveops is a recognized thought leader in the virtual contact center and customer service industries. Browse case studies, customer service tips and other helpful resources for enterprises.

Retail | Case Study

Improving CX with a Flexible Workforce for a Global Athletic Apparel Company

Flexible Workforce | Blog

Work from Home vs. Virtual Flex: What’s the Difference?

Contact Center Industry | Blog | Webinar

[Webinar] 5 Proven Methods to Optimize Agent Productivity and Reduce Attrition, with Five9

Find your fit, virtual community creates meaningful connections

Find Your Fit: How Liveops Agents Create Meaningful Connections

Flexible Workforce | Virtual Agents | Blog

Remote work continues in popularity among the US workforce, anticipating more than 22% of the workforce will be remote by 2025. Virtual environments provide a slew of benefits, including...

Female agent Delivering better CX outcomes

Maximize Your Enterprise’s CX with Liveops

Flexible Workforce | Blog

If you’re looking to graduate your enterprise’s customer experience from mediocre to unmatched, a collaboration with Liveops is the game changer. One of our specialties is working with clients...

Better CX involves Agent experience and community

For CX, Agent Experience and Community Are Paramount

Flexible Workforce | Virtual Agents | Blog

While you’re considering CX from the enterprise point of view, for the purpose of this article let’s flip the script for a moment. Enterprises are composed of people, and...

Key Factors of Quality Agent Interactions

Flexible Workforce | Virtual Agents | Blog

In the current customer service landscape, one of the prominent themes among customer experience (CX) leaders is the pursuit of high-quality experiences. Unsurprisingly, quality interactions serve as the bedrock...

How to Make Your Home Office Your Own

Virtual Agents | Blog

Your secret headquarters. Your command center. Your hidden lair. The room next to the kitchen. Call it whatever you like. The joy of working from home (or being your...

Liveops case study communications, scalable flexibility

Scaling Customer Support and Driving Growth for a Top-Rated Wireless Carrier

Communications | Case Study

John, Liveops agent spotlight: high quality experience

Liveops Agent Spotlight: John, delivering high-quality experiences every time

Virtual Agents | Blog

Often when we speak to enterprise companies about Liveops solutions, the high-quality interactions within the agent community stand out as a key differentiator. Agents like John are the reason...

Liveops virtual agent experiences, what is AX

What is AX, and Why Does it Matter?

Customer Experience | Flexible Workforce | Virtual Agents | Blog

At Liveops, we’re not only committed to delivering exceptional experiences to our clients and their customers, but also to agents. A hallmark of our operation is prioritizing Agent Experience...

Liveops Agent Spotlight: Stacy

Virtual Agents | Blog

Life can take us in many directions, setting the path for the next journey. Sometimes unknowingly, these paths are building the skills needed to be successful in our next...