Case Study

Client Success – 57% Higher sales conversions 2.5x Higher interaction volume handled 97% Improvement in reliability metrics Share   Overview A leading insurance provider partnered with Liveops to strengthen readiness across a...

Client Success – 4wk Mexico launch 150% Flex to unexpected volume 30%+ Estimated cost savings Share   Overview A leading national insurance provider has partnered with Liveops for more than 13...

Client Success – $230k+ out-of-pocket savings 46k+ events monitored 18k+ cases affected Share   Overview A leading U.S. retailer partnered with Liveops to deploy LiveNexus REVEAL, a browser-based compliance and risk management extension, across its contact...

Client Success – 8yr partnership 52.6tNPS +10 pts over vendor avg. 46% decrease in transfers Share   Overview Every tax season, demand surges for a leading tax preparation software provider as...

Client Success – 89% QA score 80/20 Service level 5% Abandon rate Share   Overview When a national roadside assistance provider supporting major rental car brands and regional auto club partnerships needed a customer support...

Client Success – 63% Cost savings 97.5% SLA compliance 96%+ CSAT Share Overview Five9 and Liveops have built an 8+ year partnership grounded in empathy, innovation, and operational excellence....

Client Success – 63% cost savings 13% reduction in transfers 88% QA score Share   Overview A national logistics leader needed a smarter way to scale seasonal hiring support ahead of peak. Liveops fully transitioned...

Client Success – 300% seasonal flexibility 3-month seasonal ramp #1 BPO provider Share   Overview A direct-to-consumer insurance organization needed a dependable way to convert inbound interest into licensed...

Client Success – 97.5% SLA compliance 89% QA score 96% CSAT score Share   Overview When a national virtual care provider needed to scale rapidly while maintaining quality, they...