Blogs

Consero 2025: Scaling Smarter in Customer Service

The Customer Experience & Contact Center Forum at The Wigwam in Litchfield, AZ brought together leaders who are rethinking how customer service teams operate. From October 8 to 10,...

AI-Powered Voice Assessments for Modern Contact Centers

Voice is still where loyalty is won, or lost, in seconds. Yet most selection methods for voice roles rely on inconsistent interviews and gut feel. AI-powered voice assessments...

Smart-Sourcing for Success: Precision Sourcing That Scales Quality, Not Cost

Smart-sourcing is not about finding more people, it is about finding the right people and paying only for what delivers value. In a remote delivery model, clients avoid...

Beyond Background Checks: Why Technical and Cognitive Assessments Are Critical in Customer Service Screening

Hiring for customer service is no longer just about resumes and reference checks. High-performing contact centers validate capability as well as credibility—which means pairing identity/background screening with automated technical...

CCW Healthcare Executive Exchange 2025: Smarter Strategies for a Dynamic Industry

On September 21–23, 2025, healthcare and customer experience leaders gathered at the Chicago Marriott Downtown Magnificent Mile for Customer Contact Week (CCW) Healthcare Executive Exchange 2025. Representing Liveops...

Liveops Purpose and Beliefs: Why We Exist, What We Believe, and How We Deliver

Great companies don’t just list what they do; they lead with purpose. That’s the center of gravity at Liveops. From a garage in Fort Lauderdale, FL to supporting enterprise...

Building Trust in the Age of AI: How Marketplaces Can Protect Against Fraudulent Agents

Fraud is no longer a distant risk; it’s a present reality accelerated by AI. By 2028, Gartner predicts that 1 in 4 job applicants could be fake. For marketplaces...

Agent Spotlight: Janet – Excellence Through Dedication and Heart

Every month, we recognize a standout individual who provides services for Liveops and raises the bar for customer support. This month, we’re celebrating Janet, honored as the newest Agent...

Co-Creating Success: The Power of Transparent, Consultative Partnerships in Customer Service

In the modern business landscape, customer service transcends mere problem-solving. It’s about nurturing relationships, earning trust, and evolving into a genuine partnership. When customer service providers adopt a...

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