Blogs

Agent Spotlight: Janet – Excellence Through Dedication and Heart

Every month, we recognize a standout individual who provides services for Liveops and raises the bar for customer support. This month, we’re celebrating Janet, honored as the newest Agent...

Contact Center Industry | Blogs

Co-Creating Success: The Power of Transparent, Consultative Partnerships in Customer Service

In the modern business landscape, customer service transcends mere problem-solving. It’s about nurturing relationships, earning trust, and evolving into a genuine partnership. When customer service providers adopt a...

Virtual Agents | Blogs

Agent Spotlight: Lisa – Stepping Up with Service and Heart

Every month, a talented agent in our network goes above and beyond—not just meeting expectations, but raising the bar for what customer support can be. This month, that person...

Contact Center Industry | Blogs

Beyond Cost Savings: Measuring the True Value of Quality in Customer Service Delivery

Customer service has long been viewed as a cost center—a necessary operational expense rather than a growth driver. But that mindset is shifting. As brands compete for loyalty in...

Finance | Blogs

Mastering Customer Service in Wealth Management: Seasonal Flexibility and Precision Scheduling

Every business faces fluctuations—whether it’s quarter-end financial reporting, tax season, or heightened client activity tied to market shifts. For companies managing customer interactions, these spikes can strain resources and...

Contact Center Industry | Blogs

The New Standard of Service: Why White-Glove Support is the Future of Customer Care

In today’s fast-paced world, delivering exceptional customer service isn’t optional—it’s the baseline. Expectations are higher than ever, and attention spans? Practically non-existent. Customers want all 20 of their questions...

Insurance | Blogs

Your Guide to Insurance Call Center Solutions: Boost Support Across Property, Life, and Health

Insurance call center solutions are more than just phone support—they’re a strategic advantage in a highly regulated, highly emotional industry. Insurance providers face growing pressure to reduce operational costs...

Contact Center Industry | Blogs

Customer Service Quality Over Quantity: How Exceptional Talent Protects Your Brand in Every Customer Interaction

Not all customer interactions are created equal. In moments that matter—when emotions run high, or problems are complex—quality of service is what defines your brand. The difference between a...

travel and hospitality staffing challenges

Contact Center Industry | Blogs

Why Exceptional Travel and Hospitality Customer Service Is the Heart of the Journey

Travel is rarely just about the destination—it’s about the experience. And today’s travelers expect that experience to be seamless, responsive, and human from the moment they book to the...

Stop outsourcing, start outsmarting

Join the brands redefining customer experience with Liveops. Empathetic agents, tech-powered delivery, and the flexibility to meet every moment. Let’s talk.

Contact

Explore flexible customer experience solutions