Customer Service

Shifting customer service from an internal team to an external partner is one of those changes that can unlock efficiency, coverage, and scale—but it can also go sideways if it’s rushed.   Customers don’t care...

Retail is moving into a stage where support needs to be fast, personal, and cost-efficient at the same time. AI in the retail industry is what makes that possible, especially when it is...

When ecommerce customer experience falters, shoppers don’t just bounce—they quietly drain margin across your entire P&L.   From higher acquisition costs to avoidable rework and returns, poor journeys turn your website into a leaky bucket. Below, we unpack...

Internal live chat has become mission-critical in modern contact centers. We’re talking about the live support channel agents use during a call or case — a real-time line to AI, knowledge resources, and escalation support. Instead...

Hiring for customer service is no longer just about resumes and reference checks. High-performing contact centers validate capability as well as credibility—which means pairing identity/background screening with automated technical...

On September 21–23, 2025, healthcare and customer experience leaders gathered at the Chicago Marriott Downtown Magnificent Mile for Customer Contact Week (CCW) Healthcare Executive Exchange 2025.   Representing Liveops...

Great companies don’t just list what they do; they lead with purpose. That’s the center of gravity at Liveops. From a garage in Fort Lauderdale, FL to supporting enterprise...

In the modern business landscape, customer service transcends mere problem-solving. It’s about nurturing relationships, earning trust, and evolving into a genuine partnership.   When customer service providers adopt a...

Customer service has long been viewed as a cost center—a necessary operational expense rather than a growth driver. But that mindset is shifting. As brands compete for loyalty in...