Quality Talent

Every month, we recognize a standout individual who provides services for Liveops and raises the bar for customer support.   This month, we are celebrating Star Brown, honored as the newest Agent...

Over the past two years, AI in customer support has changed more than ticket resolution times—it has reshaped where and how support teams operate.   As AI customer service agents take on predictable, policy-driven inquiries, organizations are shifting to remote delivery models that...

The strength of customer service in the Philippines has always come from people who lead with empathy. At Liveops, we see that every day in the way our Agent Results Advocates...

Internal live chat has become mission-critical in modern contact centers. We’re talking about the live support channel agents use during a call or case — a real-time line to AI, knowledge resources, and escalation support. Instead...

Smart-sourcing is not about finding more people, it is about finding the right people and paying only for what delivers value.   In a remote delivery model, clients avoid...

Great companies don’t just list what they do; they lead with purpose. That’s the center of gravity at Liveops. From a garage in Fort Lauderdale, FL to supporting enterprise...

Every month, we recognize a standout individual who provides services for Liveops and raises the bar for customer support. This month, we’re celebrating Janet, honored as the newest Agent...

Every month, a talented agent in our network goes above and beyond—not just meeting expectations, but raising the bar for what customer support can be. This month, that person...

When demand outpaces capacity, growth quietly leaks from the funnel. Appointment-driven brands see it every day. High-intent prospects request a consultation, then wait in a queue, miss a callback,...