Quality Talent

Smart-Sourcing for Success: Precision Sourcing That Scales Quality, Not Cost

Smart-sourcing is not about finding more people, it is about finding the right people and paying only for what delivers value. In a remote delivery model, clients avoid...

Liveops Purpose and Beliefs: Why We Exist, What We Believe, and How We Deliver

Great companies don’t just list what they do; they lead with purpose. That’s the center of gravity at Liveops. From a garage in Fort Lauderdale, FL to supporting enterprise...

Agent Spotlight: Janet – Excellence Through Dedication and Heart

Every month, we recognize a standout individual who provides services for Liveops and raises the bar for customer support. This month, we’re celebrating Janet, honored as the newest Agent...

Agent Spotlight: Lisa – Stepping Up with Service and Heart

Every month, a talented agent in our network goes above and beyond—not just meeting expectations, but raising the bar for what customer support can be. This month, that person...

Flexing to Meet Demand: Scaling Appointment Setting and Inbound & Outbound Sales Conversions

When demand outpaces capacity, growth quietly leaks from the funnel. Appointment-driven brands see it every day. High-intent prospects request a consultation, then wait in a queue, miss a callback,...

The New Standard of Service: Why White-Glove Support is the Future of Customer Care

In today’s fast-paced world, delivering exceptional customer service isn’t optional—it’s the baseline. Expectations are higher than ever, and attention spans? Practically non-existent. Customers want all 20 of their questions...

Secure, Scalable, and Smart: The Business Case for BYOD in Contact Centers

In a remote-first world, the Bring Your Own Device (BYOD) model has become a standard for modern remote contact centers. But for some organizations, the idea of agents using...

Agent Spotlight: Jerome – Precision, Purpose, and a Passion for Balance

Every so often, someone stands out not just for their skills, but for their consistency, intuition, and ability to create impact. This month, that someone is Jerome—a customer service...

Best Practices to Find Highly Skilled Remote Contact Center Talent

This whitepaper educates businesses on effective strategies to source and retain highly skilled remote contact center talent, comparing remote and traditional in-person staffing models. It emphasizes evidence-based approaches and...

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