customer service

mental health awareness for remote professionals

Prioritizing Mental Health for Work-From-Home Professionals

In my research for this article, I decided to look into the Google Trends map for the search term “mental health resources” over the past five years. Unsurprisingly, the...

flexible work, what's important to people, meaningful work

What matters to today’s workforce?

Today’s workforce has changed the way work is defined. In short, people want to work differently. Flexibility, mobility, purpose, and autonomy are top priorities in the world today. It’s...

Maintaining Agent Engagement During Times of Stress

When agents come across as unhappy or unengaged, customers are the first to take notice. Sincerity isn’t something that can be faked. When customers feel as though their questions...

Strategies for remote agent productivity

6 Strategies to Boost Productivity Across Your Virtual Workforce

Without turning my head, I can count at least a dozen objects on or around my work desk that would provide me with a major distraction. And that isn’t...

Lessons Learned on Current Workforce Trends and Their Impact on Agents and Contractors

Recently, Liveops Senior Vice President of Marketing and Talent Acquisition, Ellen Hahn, joined the weekly live stream Sterling Live to discuss recent workforce trends with Sterling General Manager Vincenza...

Recap: Liveops Digital Transformation in 2021

Over the last two decades, Liveops has been a beacon for how to successfully attract, engage, and onboard virtual agents. In 2021 Liveops invested in an aggressive digital transformation...

Tips to set up your home office for success

Your Home Office As an Independent Agent providing services to Liveops and its clients, you control where, when, and how you provide virtual teleservices, in accordance with the terms...

True Flexibility Means Working “Right Time”

It’s not “Part-Time,” it’s “Right-Time” For those of us who work the traditional 8 to 5, it can be shocking to take a step back and realize how much...

The War on Talent: Labor Trends 2021

By Liveops partner Recruitics, a data-centric recruiting marketing agency Many employers have sustained record-level labor supply shortages as a result of the pandemic. In July, job openings reached an all-time...

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