Learning as a service that accelerates brand-ready performance

Consultative, brand-immersive agent learning and development

Liveops’ learning as a service (LaaS) is a consultative service that turns your training into a modern self-paced learning experience the delivers performance based and brand-aligned agents. We blend simulations, client-specific curriculum design, and continuous enablement so agents are fully prepared to take calls and perform to client SLAs from day one.

Programs are client-branded, data-driven, and built to fit your organization’s workflows, with 24/7 LMS access (SAP Litmos) and live online facilitation via Zoom.

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Performance outcomes that matter

With Liveops learning as a service, your teams get a turnkey enablement engine—client-branded curriculum, simulations, and coaching—that plugs into your workflows.

Up to 50%

faster time to proficiency

46%

reduction in early attrition

Higher

QA and CSAT

What’s included in Liveops LaaS

From fundamentals to complex scenarios, Liveops designs and delivers a complete, measurable certification journey.

Custom curriculum development from your source materials

Systems navigation with interactive simulations

Product and policy mastery

De-escalation, empathy, and conversation skills

Sales conversations and objection handling

Sales discovery, objections, and on-brand offers

From onboarding to outstanding service

Self-paced certification

Client-branded eLearning and simulations in SAP Litmos provide 24/7 access. Agents progress at their own pace, complete quizzes and readiness assessments, and have their progress tracked in the LMS. Live virtual classrooms can be added to reinforce skills before go-live.
Explore our approach to quality talent
1:1 Role plays and coaching

Individual practice sessions reinforce brand standards and system fluency. Coaches provide targeted feedback tied to readiness criteria, and progress is tracked through assessments in the LMS. Sessions are delivered virtually with live facilitation as needed.
See a role-play success story
Award-recognized certification

Our exceptional learning and development team (75+ combined years’ experience) builds to industry standards and has earned three Gold Stevie Awards and the Innovator of the Year award.
See our award-winning approach
Ownership and hosting options

Engage us to build-and-transfer content that you fully own, or have Liveops host and maintain it. Delivery can be on your LMS or ours, with updates scheduled to match your release cycles.
Explore how AI accelerates learning

Case study | Insurance

Certification and role play for a leading insurance contact center

An insurance brand partnered with Liveops to stand up a client-branded certification program centered on realistic role play. The approach accelerated readiness for licensed support, improved call handling confidence, and reinforced compliance and brand alignment from day one.

Read the case study

What OUR clients say

The Liveops learning and development team has been able to create a virtual learning environment that allows part-time agents to gain the knowledge in a short amount of time to be able to take care of our customers in the best possible way.

Duke Energy

What OUR clients say

Liveops’ distance learning and certification prepare professionals to deliver with confidence. We can say ‘yes’ to customers more often because we trust the workforce that Liveops puts forward.

CX Program Leader, Retail Client

What OUR clients say

Liveops has remained flexible to meet our needs, whether supporting a group of 15 trainees or over 300. They have proven to be a responsive, flexible, and quality business partner

Manager of Claims Learning Delivery, Insurance Client

What OUR clients say

The Liveops teams are not only performing at program-to-date ‘highs’ but the insights and analytics being provided by the team are the best they have ever been (and are setting the bar with our other partners).

Director of CX, Healthcare Client

Peek inside the system that outsmarts traditional outsourcing

Stop outsourcing, start outsmarting

Join the brands redefining customer experience with Liveops. Empathetic agents, tech-powered delivery, and the flexibility to meet every moment. Let’s talk.

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