Case Study

Strengthening Insurance Certification and Role-Play at Scale with Learning-as-a-Service (LaaS) and AI Simulation

Client Success – 34% AHT 30% reduction in CAR 2 week launch Share Overview When a leading insurance company launched a new captive contact center, they needed a way to ensure...

Customer Service | Case Study

Delivering Exceptional Customer Support for a Global Streaming Leader Through Agile Workforce Management

Client Success – 8% improvement in FCR 2 week launch 8% AOV increase Share Overview When a global leader in subscription-based streaming, offering on-demand TV shows, movies, and...

Financial Services | Case Study

Rapidly Responding to a Major Credit Bureau’s Data Breach with Unmatched Flexibility and Agility

Client Success – 1000% flexibility 48 hour launch 721 Hours in a single day Share Overview A major customer data breach hit a leading credit bureau, causing unpredictable call spikes...

Liveops case study communications, scalable flexibility

Communications | Case Study

Scaling Customer Support and Driving Growth for a Top-Rated Wireless Carrier

Client Success – 12% AOV increase 17X call volume growth 18.75% increase in VOC Share Overview As customer expectations evolved and demand surged, a top-rated wireless carrier needed a support solution...

Healthcare | Case Study

Scaling Patient Support for a Leading Medical Device Company

Client Success – 94% QA scores 700% agent growth 95% CSAT score Share Overview A leading medical device company was experiencing unprecedented growth, but their ability to scale...

case study, home delivery service hospitality

Travel and Hospitality | Case Study

Speed to Proficiency with a Leading Home Delivery Service Client

Client Success – 2 week launch 60% flexibility 18% improvement in SLAs Share Overview The rise of digital-first companies has reshaped consumer expectations, with omnichannel engagement becoming the...

Insurance | Case Study

Meeting Customer Needs During Unplanned Natural Disasters for a Top Five National Insurance Company

Client Success – 12 year partnership 65% flexibility 50k hurricane Sandy calls handled Share Overview In 2010, a series of severe ice storms swept across multiple states served...

Energy & Utilities | Case Study

Giving a Natural Gas Company a Better Forecast

Client Success – 94% CSAT 33% reduction in onboarding 130% flexibility Share Overview A regional natural gas company serving customers across multiple states faced mounting challenges that strained its...

Healthcare | Case Study

Compliance Without Compromise: How Liveops Helped a Top Pharma Company Elevate Care and Reduce Costs

Client Success – 96% patient satisfaction 17 year partnership 514k+ unique patients supported Share Overview A global pharmaceutical client built a reputation for delivering unparalleled patient care. However, maintaining that...

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