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Liveops Agent Spotlight: Angela, who found flexibility in “unretirement”

In March 2021, Angela and her husband relocated from Oregon to Arizona, the “state of her dreams.” At 64 years of age, Angela had more than 35 years of...

Maintaining Agent Engagement During Times of Stress

When agents come across as unhappy or unengaged, customers are the first to take notice. Sincerity isn’t something that can be faked. When customers feel as though their questions...

Craig liveops virtual agent, working right time

Liveops Agent Spotlight: Craig, who defines “right time”

On a sunny Florida afternoon following a round of golf, Craig spent a few moments with us chatting about his Liveops experience and how he approaches his work-life balance....

Strategies for remote agent productivity

6 Strategies to Boost Productivity Across Your Virtual Workforce

Without turning my head, I can count at least a dozen objects on or around my work desk that would provide me with a major distraction. And that isn’t...

Lessons Learned on Current Workforce Trends and Their Impact on Agents and Contractors

Recently, Liveops Senior Vice President of Marketing and Talent Acquisition, Ellen Hahn, joined the weekly live stream Sterling Live to discuss recent workforce trends with Sterling General Manager Vincenza...

Recap: Liveops Digital Transformation in 2021

Over the last two decades, Liveops has been a beacon for how to successfully attract, engage, and onboard virtual agents. In 2021 Liveops invested in an aggressive digital transformation...

2021 Liveops Agent of the Year Awards

Liveops hosted the final Virtual Agent Roadshow of the year earlier this month! Hundreds of agents from across the country gathered for business updates and networking. The event also...

True Flexibility Means Working “Right Time”

It’s not “Part-Time,” it’s “Right-Time” For those of us who work the traditional 8 to 5, it can be shocking to take a step back and realize how much...

The War on Talent: Labor Trends 2021

By Liveops partner Recruitics, a data-centric recruiting marketing agency Many employers have sustained record-level labor supply shortages as a result of the pandemic. In July, job openings reached an all-time...

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