Liveops Selected by a Top Five U.S. P&C Insurer to Launch Offshore Philippines Claims Support

Expansion underscores Liveops’ global growth strategy and flexible, tech-enabled CX model 

SCOTTSDALE, AZ – October 28 – Liveops, the leader in flexible customer experience outsourcing solutions, today announced a new partnership with a top five U.S. property and casualty (P&C) insurer to launch claims support, beginning with First Notice of Loss (FNOL) delivered by experienced agents within the Liveops network in the Philippines – marking a key milestone in Liveops’ global expansion strategy.  

Strong initial performance is expected to pave the way for additional call types, reinforcing the scalability of Liveops’ global, flexible model delivery approach.  

Flexible, high-quality claims support with cost savings in the Philippines 

This program is designed to meet policyholders at the moment it matters most—FNOL. By engaging experienced Filipino agents within the Liveops network and a remote model with precision scheduling, coverage aligns to real-time demand, delivering meaningful cost savings without sacrificing quality or compliance, or the human connection that policyholders expect. 

“FNOL conversations are among the most consequential moments a policyholder will have with an insurer,” said Molly Moore, COO of Liveops. “The Liveops remote model—where independent agents select their own shifts—consistently attracts top talent in the region. Combined with an offshore delivery model, this program helps the insurer reduce cost, respond faster, scale during CAT events, and protect quality at every step of the FNOL journey. This engagement also showcases how Liveops’ human-plus-technology model scales with empathy and efficiency across geographies.” 

Program timeline and scope 

The customer service program will launch over 150 full-time equivalent agents in weeks, not months—thanks to the on-demand, remote agent model that powers Liveops’ flexible global network. This flexible workforce allows Liveops to source, certify, and deploy right-fit agents at record speed, without compromising quality, compliance, or customer experience.  

The partnership emphasizes rapid scalability and flexibility—especially during unpredictable CAT events—so coverage and quality stay strong when customers need help most. 

Technology and collaboration 

The customer support professionals within the Liveops network will operate on the client’s telephony platform and systems to ensure a seamless, secure, and brand-aligned claims experience across channels. A unified communications as-a-service (UCaaS) solution, implemented through a Liveops technology partner, will support secure internal communication and collaboration between the client and Liveops teams. 

The program design aligns with Liveops’ AI and innovation roadmap, enabling integration with AI-assisted workflows, performance insights, and QA tools to improve speed, accuracy, and overall customer experience. This partnership represents another step in Liveops’ mission to redefine flexible CX delivery through global scalability, innovation, and trusted brand alignment. 

About Liveops 

Liveops is redefining what outsourced customer service means in a modern, always-on world, built on the belief that genuine connection drives brand loyalty. For over 25 years, we’ve paired cutting-edge technology with trusted, remote, and empathetic human expertise to deliver agile, high-touch customer support solutions that scale with precision and care. As pioneers in the flexible workforce model, we bring global reach with unmatched adaptability—helping brands meet customer needs, anywhere, anytime. From complex interactions to seasonal surges, we proudly serve Fortune 500 and enterprise clients—delivering personalized experiences that earn trust and drive lasting impact. It’s not outsourcing, it’s outsmarting. 

For more information, visit www.liveops.com.