Liveops Launches Learning-as-a-Service to Transform Agent Readiness and Performance

A next-generation learning ecosystem designed to accelerate onboarding, elevate quality, and scale distributed teams 

Scottsdale, AZ — November 20, 2025 — Liveops, the leader in flexible customer experience outsourcing solutions, today announced the launch of Liveops Learning-as-a-Service (LaaS)—a comprehensive training and enablement service offering that allows clients to outsource the design, development, and delivery of custom learning programs.  

Built to support hybrid and distributed workforces, Liveops LaaS combines award-winning instructional design, multi-modal learning, performance analytics, and AI-enabled acceleration tools into a turnkey solution that reduces onboarding time and drives measurable improvements in performance and consistency. 

“The Liveops learning and development team has been able to create a virtual learning environment that allows part-time agents to gain the knowledge in a short amount of time to be able to take care of our customers in the best possible way,” says Keith Gindoff, Director of Vendor Management at Duke Energy. 

A Complete Learning Ecosystem: From Curriculum to Certification 

Built on the industry-standard ADDIE methodology (Analysis, Design, Development, Implementation, Evaluation), Liveops LaaS supports every stage of the learning journey: 

• Instructional Design & Curriculum Development: Role-based curriculum maps are developed using client interviews, source materials, and real process observation––ensuring accuracy and brand alignment. 

• Multi-Modal Learning: eLearning simulations, live virtual classrooms, and 1:1 roleplay build both knowledge and confidence. 

• Performance Tracking & Feedback: Readiness dashboards, assessments, and QA scoring track progress and skill application in real time. 

“Organizations face immense pressure to onboard teams quickly—without compromising brand alignment, compliance, or customer experience,” said Molly Moore, Chief Operating Officer at Liveops. “Liveops Learning-as-a-Service changes what’s possible. Our model blends award-winning design, real-world simulations, and AI-powered reinforcement to accelerate readiness by up to 50%, strengthen retention, and build production-ready professionals faster than traditional approaches.” 

Recognized for Innovation in Learning 

Liveops’ award-winning Learning Design & Delivery team has earned multiple Stevie Awards and Brandon Hall Awards for training innovation and customer service coaching excellence. 

Its flipped-classroom model reduces onboarding time and speeds proficiency by up to 50%, enabling enterprises to achieve operational readiness significantly faster. 

Flexible Hosting and Ownership 

Liveops LaaS adapts to each client’s learning strategy. Content can be hosted on Liveops’ LMS or the client’s own platform, with options for full content ownership or licensed access. 

LMS integration includes APIs for performance dashboards, certification tracking, and compliance visibility—providing leaders with end-to-end oversight. 

“Enterprises can now extend Liveops’ proven certification framework to their own internal teams,” said Michelle Winnett, Vice President of Professional Services and Strategic Partnerships at Liveops. “We’ve built a system that’s not only scalable and measurable but designed for true partnership—clients can collaborate with our team or own the content outright.” 

Designed for Any Industry, Anywhere 

Ideal for organizations lacking internal learning and development capacity or launching new programs that demand rapid onboarding, Liveops LaaS supports: 

• Rapid program launches requiring accelerated agent readiness 

• Remote or distributed workforce enablement 

• Scalable certification programs across geographies and compliance standards 

Liveops’ LaaS combines proven learning design, remote-first enablement, and performance analytics into a turnkey program for faster readiness. The model standardizes role-based certification, simulations, and QA so that customers are only supported by the most production-ready professionals.  

Enterprises gain accelerated time to proficiency, stronger retention, and consistent brand alignment, with dashboards that tie progress to KPIs such as CSAT, QA, and revenue impact. This is how organizations turn readiness into results:  repeatable, measurable, and built to scale. 

About Liveops 

Liveops is redefining what outsourced customer service means in a modern, always-on world, built on the belief that genuine connection drives brand loyalty. For over 25 years, we’ve paired cutting-edge technology with trusted, remote, and empathetic human expertise to deliver agile, high-touch customer support solutions that scale with precision and care. As pioneers in the flexible workforce model, we bring global reach with unmatched adaptability—helping brands meet customer needs, anywhere, anytime. From complex interactions to seasonal surges, we proudly serve Fortune 500 and enterprise clients—delivering personalized experiences that earn trust and drive lasting impact. It’s not outsourcing, it’s outsmarting. 

Learn more at www.liveops.com.