Customer Service

The Human Advantage in Customer Service: Where AI Assists, Humans Resolve

During the 2025 holiday season, AI had a breakout year in customer service. It showed up in retail chat widgets, return portals, order tracking flows, and automated phone menus. For many brands, AI became...

The Hidden Costs of Policyholder Churn (and How Outsourcing Prevents It)

In insurance, churn is often treated like a marketing metric instead of what it really is: a slow financial leak. When a policyholder walks away, you’re not just losing premium. You’re losing everything you...

The Best Outsourcing Models for Insurance Providers

Insurance providers are under pressure from every direction: rising loss ratios, regulatory scrutiny, new digital-first competitors, and customers who expect fast, empathetic support around the clock. That combination makes...

Liveops Launches Learning-as-a-Service to Transform Agent Readiness and Performance

A next-generation learning ecosystem designed to accelerate onboarding, elevate quality, and scale distributed teams Scottsdale, AZ — November 20, 2025 — Liveops, the leader in flexible customer experience outsourcing solutions, today...

The Liveops 2025 Holiday AI & Customer Service Report

How AI shaped the holiday shopping experience for 78% of consumers The 2025 holiday rush became the first truly AI-powered shopping season, with nearly 8 in 10 (78%) shoppers...

7 Reasons Global Brands Choose the Philippines for Customer Support

Customer expectations are rising, and contact volumes are not slowing down. McKinsey’s recent State of Customer Care research found that 57% of customer care leaders expect call volumes to increase by as much as 20%...

Talent Retention in the Contact Center Industry: Why Remote, On-Demand Models Keep People Longer

Contact centers have always battled high turnover, but the last few years have turned talent retention into a true business risk. One Forbes-reported survey found that average yearly contact center...

What Retailers Are Doing to Prep Holiday Customer Service for Peak Season

Twinkling lights, packed parking lots, and endless “order shipped” emails can only mean one thing: peak season is here. For retailers, the holiday rush is equal parts magic and mayhem. Shoppers expect fast...

Tax Customer Service Jobs from Home: A Merry Way to Boost Post-Holiday Income

The holidays are full of cozy lights, last-minute gifts, and maybe one or two extra peppermint mochas. They are also full of receipts. If you are looking at your bank account after the holidays...

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