Customer Service

In insurance, churn is often treated like a marketing metric instead of what it really is: a slow financial leak. When a policyholder walks away, you’re not just losing premium. You’re losing everything you...

Insurance providers are under pressure from every direction: rising loss ratios, regulatory scrutiny, new digital-first competitors, and customers who expect fast, empathetic support around the clock. That combination makes...

A next-generation learning ecosystem designed to accelerate onboarding, elevate quality, and scale distributed teams  Scottsdale, AZ — November 20, 2025 — Liveops, the leader in flexible customer experience outsourcing solutions, today...

How AI shaped the holiday shopping experience for 78% of consumers The 2025 holiday rush became the first truly AI-powered shopping season, with nearly 8 in 10 (78%) shoppers...

Customer expectations are rising, and contact volumes are not slowing down. McKinsey’s recent State of Customer Care research found that 57% of customer care leaders expect call volumes to increase by as much as 20%...

Contact centers have always battled high turnover, but the last few years have turned talent retention into a true business risk. One Forbes-reported survey found that average yearly contact center...

Twinkling lights, packed parking lots, and endless “order shipped” emails can only mean one thing: peak season is here.  For retailers, the holiday rush is equal parts magic and mayhem. Shoppers expect fast...

The holidays are full of cozy lights, last-minute gifts, and maybe one or two extra peppermint mochas. They are also full of receipts. If you are looking at your bank account after the holidays...

Over the past two years, AI in customer support has changed more than ticket resolution times—it has reshaped where and how support teams operate.   As AI customer service agents take on predictable, policy-driven inquiries, organizations are shifting to remote delivery models that...