Quality Talent

Better CX involves Agent experience and community

For CX, Agent Experience and Community Are Paramount

While you’re considering CX from the enterprise point of view, for the purpose of this article let’s flip the script for a moment. Enterprises are composed of people, and...

Key Factors of Quality Agent Interactions

In the current customer service landscape, one of the prominent themes among customer experience (CX) leaders is the pursuit of high-quality experiences. Unsurprisingly, quality interactions serve as the bedrock...

John, Liveops agent spotlight: high quality experience

Liveops Agent Spotlight: John, delivering high-quality experiences every time

Often when we speak to enterprise companies about Liveops solutions, the high-quality interactions within the agent community stand out as a key differentiator. Agents like John are the reason...

Liveops Agent Spotlight: Stacy

Life can take us in many directions, setting the path for the next journey. Sometimes unknowingly, these paths are building the skills needed to be successful in our next...

Liveops agent spotlight, amy avoids burnout

Liveops Agent Spotlight: Amy, Who Avoids Burnout with Flexibility

In just under a year with Liveops as an independent contractor, Amy has earned her way up from Liveops newbie to a critical agent for the luxury retail program...

How and Why You Should Set Goals as a Remote Worker

Whether it be from the day-to-day stresses of normal life or just not feeling as connected as you may want to be, it can be hard to stay motivated...

Liveops Agent Spotlight: Veronica, 2022 Agent’s Choice Award Winner

Veronica’s pandemic story is unfortunately all too common. For 10 years, she successfully owned and operated her own business in her home state of Indiana. But in the wake...

Liveops Agent Spotlight: Marjorie, 2022 Agent of the Year

“Now, that was a shocker.” Marjorie didn’t anticipate being named Liveops’ 2022 agent of the year. But speak with her for more than 5 minutes, and the decision by...

Liveops Agent Spotlight: Deborah

Full-time educator. Mother. Grandmother. Liveops Agent. Deborah finds the flexibility to do it all. As the crispness of fall slowly sinks into the air, school-aged students are settling into...

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