Quality Talent

Liveops Agent Spotlight: Maria, a stay-at-home parent

Afternoon bike rides, knitting lessons and DIY volcanoes are just a few of the activities that keep Maria busy as a stay-at-home parent. A flexible schedule with Liveops allows...

Liveops Agent Spotlight: Alanna

Liveops Agent Spotlight: Alanna, a military spouse who takes community and opportunity on the go I can hear Alanna’s smile through the phone as we chat. She has...

Liveops Agent Spotlight: Angela, who found flexibility in “unretirement”

In March 2021, Angela and her husband relocated from Oregon to Arizona, the “state of her dreams.” At 64 years of age, Angela had more than 35 years of...

Maintaining Agent Engagement During Times of Stress

When agents come across as unhappy or unengaged, customers are the first to take notice. Sincerity isn’t something that can be faked. When customers feel as though their questions...

Craig liveops virtual agent, working right time

Liveops Agent Spotlight: Craig, who defines “right time”

On a sunny Florida afternoon following a round of golf, Craig spent a few moments with us chatting about his Liveops experience and how he approaches his work-life balance....

Lessons Learned on Current Workforce Trends and Their Impact on Agents and Contractors

Recently, Liveops Senior Vice President of Marketing and Talent Acquisition, Ellen Hahn, joined the weekly live stream Sterling Live to discuss recent workforce trends with Sterling General Manager Vincenza...

women entrepreneur day, Sharon Meeks DeBouse

Liveops Agent Spotlight: Sharon, a woman entrepreneur

Liveops attracts business-oriented people who are dedicated to their clients, passionate about working when they want, and driven to help other people. For Women’s Entrepreneurship Day, we’d like to...

Can you feel the love in your contact center?

“They love me, they love me not.” If you’ve been plucking petals to discern whether your contact center team members are really committed to your business, you’re not alone....

5 Reasons the workforce is changing

Things change. Fashion, technology, diets – we are surrounded by change every day of our lives. So there is no surprise that the workforce today looks different than it...

Stop outsourcing, start outsmarting

Join the brands redefining customer experience with Liveops. Empathetic agents, tech-powered delivery, and the flexibility to meet every moment. Let’s talk.

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