Advanced AI and automation

Tech-driven, human-centered, built for what’s next

Since 2000, Liveops has been a pioneer in tech-enabled customer service—leading the industry with the first virtual contact center model and earning the 2025 Governor’s Award for Innovation. But for us, technology isn’t about replacing people—it’s about empowering them. Our innovation strategy is rooted in one guiding principle: use technology to elevate the human experience at scale, with empathy, and without compromise.

Explore flexible customer experience solutions

AI that empowers, automation that scales

Liveops blends modern AI, best-in-class tools, and service expertise to enhance every customer interaction without losing the personal touch. From intelligent agent assist to AI-accelerated onboarding and security-first infrastructure, we use tech to boost performance, improve consistency, and deliver faster, more flexible outcomes for your business and your customers.

3 x

faster onboarding

50%

reduction in ramp time

33%

increase in conversion rate with AI

Benefits with results image

AI-powered infrastructure. Innovation-led delivery

Liveops integrates AI into every layer of delivery: onboarding, QA, performance optimization, and service enablement. Whether clients use their own tools or tap into ours, we help streamline processes, reduce friction, and achieve measurable results through technology.

  • AI-powered support icon AI-powered support

    From intent-based routing to real-time agent assist and auto-wrap, our AI stack delivers faster, more consistent support.

  • Automated QA and insights icon Automated QA and insights

    We automate QA with AI-driven analysis to improve consistency, reduce manual effort, and elevate quality.

  • Faster onboarding icon Faster onboarding

    AI-infused certification cuts ramp time by up to 50%, while improving overall quality and consistency.

  • Tech-optimized workforce icon Tech-optimized workforce

    We use smart scheduling, Salesforce dashboards, and AI-driven insights to keep performance on track.

  • Tech consulting and enablement icon Tech consulting and enablement

    We act as a thought partner—offering strategic guidance on AI adoption, workforce design, and continuous improvement through shared data and performance insights.

  • Secure by design icon Secure by design

    Our virtual desktop infrastructure (VDI) and PCI-compliant tech stack keep data secure and access locked down, enabling flexible and global workforce delivery.

Why brands trust Liveops for tech-enabled service

  • End-to-end agent services icon End-to-end agent services

    Liveops delivers fully managed support—handling talent sourcing, certification, scheduling, and tech enablement from day one. We provide turnkey agent services—whether domestic, global, or digital-first—built to flex with your needs and scale fast.

    See how we source quality, on-demand talent
  • Smarter, faster delivery icon Smarter, faster delivery

    We embed automation, AI tools, and real-time analytics into every workflow—accelerating speed to resolution without losing the human touch. The result: more consistent experiences and stronger outcomes, even during demand spikes.

    Explore how we deliver service at scale
  • Built-in security posture icon Built-in security posture

    Security is at the core of our delivery model. We deploy VDI access, endpoint protection, and a PCI- and SOC 2-compliant environment—giving you peace of mind across every interaction, agent, and tool.

    Discover what secure outsourcing really looks like
  • Tailored support for any environment icon Tailored support for any environment

    Liveops is designed to plug into your existing tech stack or deploy our own best-in-class tools. Our team works with you to ensure the right setup—backed by secure infrastructure, intelligent platforms, and performance analytics that drive results.

    Learn how we activate your tech strategy

Case study | Insurance

AI-powered routing boosts licensed sales conversion to 33%

A national insurance leader turned to Liveops to improve licensed sales outcomes at scale. We implemented AI-driven routing to connect high-intent callers with the best-fit licensed agents in real time—based on product needs, availability, and performance history. By aligning the right calls with the right agents, we helped the client achieve a 33% conversion rate on qualified leads and a 30% lift in agent performance.

Read full case study

Technology that elevates every interaction

From our proprietary LiveopsGPT to the MyLiveops agent experience platform, we leverage both in-house innovation and industry-leading platforms to enhance every step of the customer experience. From onboarding to real-time performance, our intelligent tools empower agents, streamline operations, and deliver measurable impact —at scale.

  • LiveopsGPT icon LiveopsGPT

    AI-powered onboarding and support that reduces ramp time, boosts agent confidence and delivers real-time answers to help agents succeed faster.

  • MyLiveops icon MyLiveops

    A personalized agent hub that keeps agents engaged, informed, and connected—driving better performance and stronger client program alignment.

  • Quality & performance dashboards icon Quality & performance dashboards

    Real-time agent assist, automated QA, and actionable insights help elevate consistency, quality, and coaching effectiveness.

  • VDI infrastructure icon VDI infrastructure

    Leverage zero-trust architecture to deliver secure workforce management with smart scheduling, performance tracking, and PCI-compliant solutions built for scale.

Quote What OUR clients say
Compared to other providers we’ve used, Liveops’ technology stack is more agile and client-friendly—it allows them to act fast and optimize performance in real time.
Liveops Client
Quote What OUR clients say
Liveops has all the tools you'd expect from a modern provider—WFM, SLAs, reporting. They’re fully equipped to act as a virtual center with all the operational tech built in.
Liveops Client
Quote What OUR clients say
Their openness to integrating with our preferred platforms, including AWS, shows a level of flexibility and partnership that’s rare in the BPO space.
Liveops Client

Experts in your field

Where others struggle, we scale. Liveops co-creates tailored support strategies that reflect your industry’s realities—delivering consistency, care, and quality in even the most complex, high-touch, and regulated environments.

Healthcare

Support patients with care, precision, and compliance—delivered by agents experienced in HIPAA-regulated environments.

Insurance

Handle complex, policy-driven interactions with licensed and non-licensed professionals ready to support your members throughout every season.

Retail

From peak season spikes to everyday inquiries, deliver seamless, scalable customer support that drives loyalty and retention.

Financial services

Deliver secure, on-brand service experiences with agents ready to meet the highest compliance and quality standards.

Travel and hospitality

Be ready for every booking, cancellation, and last-minute change with flexible solutions that keep guests happy and coming back.

Energy and utilities

Ensure dependable service during outages, billing cycles, and urgent updates with responsive, always-on support.

Communications

Manage high call volumes, technical inquiries, and account needs with agents equipped to handle fast-moving customer demands.

Government

Support constituents with secure, scalable communication services that meet public sector standards and evolving community needs.

Other services you may need

Stop outsourcing, start outsmarting

Join the brands redefining customer experience with Liveops. Empathetic agents, tech-powered delivery, and the flexibility to meet every moment. Let’s talk.

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Explore flexible customer experience solutions