quality talent

In today’s increasingly connected economy, bilingual customer service jobs have become one of the most in-demand roles in the customer support industry. Companies across healthcare, retail, insurance, banking, and technology continue...

Customers today have very little patience for generic, one-size-fits-all support. In study after study, they say the person they reach matters just as much as the speed of the response. For...

Customer expectations are rising, and contact volumes are not slowing down. McKinsey’s recent State of Customer Care research found that 57% of customer care leaders expect call volumes to increase by as much as 20%...

Twinkling lights, packed parking lots, and endless “order shipped” emails can only mean one thing: peak season is here.  For retailers, the holiday rush is equal parts magic and mayhem. Shoppers expect fast...

The holidays are full of cozy lights, last-minute gifts, and maybe one or two extra peppermint mochas. They are also full of receipts. If you are looking at your bank account after the holidays...

Every month, we recognize a standout individual who provides services for Liveops and raises the bar for customer support.   This month, we are celebrating Star Brown, honored as the newest Agent...

Over the past two years, AI in customer support has changed more than ticket resolution times—it has reshaped where and how support teams operate.   As AI customer service agents take on predictable, policy-driven inquiries, organizations are shifting to remote delivery models that...

The strength of customer service in the Philippines has always come from people who lead with empathy. At Liveops, we see that every day in the way our Agent Results Advocates...

Internal live chat has become mission-critical in modern contact centers. We’re talking about the live support channel agents use during a call or case — a real-time line to AI, knowledge resources, and escalation support. Instead...