customer service

Contact Center Industry Trends in 2025: Key Trends to Embrace This New Year

As the confetti settles and the champagne glasses are put away, contact center leaders know it’s time for more than just resolutions about hitting the gym or cutting down...

5 Ways to Prepare Your Customer Care Agents for the Holiday Season

Ensure Your Customer Service Team Delivers Exceptional Experiences During Peak Season The holiday shopping season is upon us, bringing joy, cheer, and a flurry of shopping carts both online...

How to Increase CSAT Scores During the Holidays

Don’t Let Holiday Chaos Steal Your CSAT and NPS Cheer The holiday season is a time for joy, sales, and… stress. As “All I Want for Christmas Is You”...

From Silent Nights to Full Queues: Managing High Call Volume During the Holiday Rush

The holidays are here, and while your customers are jingling all the way, your phone lines are probably ringing off the hook. High call volume is a hallmark of...

How AI Empowers Contact Center Agents to Provide High-Quality Customer Service

As AI continues to advance, contact centers face a choice: leverage AI to replace human roles or use it to empower agents to connect more meaningfully with customers. Forward-thinking...

Why Scaling Your Business with a Virtual Call Center BPO is Easier Than You Think

In today’s fast-moving business landscape, maintaining excellent customer service while navigating fluctuating demand can feel overwhelming. Whether it’s the rush of seasonal spikes, daily unpredictability, or unexpected surges, keeping...

Why Virtual Contact Centers Outperform: A Comparative Analysis of Modern Customer Service Solutions

In an era where flexibility and efficiency are paramount, the debate between traditional brick-and-mortar contact centers and virtual, work-from-home (WFH) models has gained significant attention. As organizations seek to...

How Human Experience in Customer Service Drives Sales & Increases ROI

Imagine walking into a store, ready to spend your hard-earned money, only to be greeted by a robotic salesperson who barely makes eye contact. Frustrating, right? Now, think about...

Maximizing Retail Success: Advanced CX Strategies for Operations Leaders

In the fast-paced world of retail, where brands are always competing for customer attention and loyalty, the stakes are higher than ever. For C-suite leaders of retail contact center...

Stop outsourcing, start outsmarting

Join the brands redefining customer experience with Liveops. Empathetic agents, tech-powered delivery, and the flexibility to meet every moment. Let’s talk.

Contact

Explore flexible customer experience solutions