customer service

What soft skills do you need to be a successful independent worker?

Is there a formula for success in flexible, independent work? If you’re thinking about diving into life as a flex worker, you may be wondering whether there is a...

How to build your best personal business in the new year

Most people start off a new year with high hopes for change. Many make sweeping resolutions to drastically alter the course of their lives quickly and completely. Although well-intended,...

Enterprise-tested tactics for more scalable customer service models

Large, forward-thinking companies are getting smarter with their contact center resources Anyone who runs or works with a contact center knows that getting the right agents is really hard...

How to plan for a debt-free holiday season with flexible work

A little cushion can go a long way to cover extra holiday expenses People feel holiday stress for many reasons. One major stressor is the need for more income...

8 tips for working from home during the holidays

Don’t let hectic holiday distractions get in the way of remote work. I remember the first holiday season I spent working from home. My family hated it. People kept...

The most productive workers get more done with intentional scheduling

Intentional scheduling is the future of time management The nine-to-five grind might’ve made sense half a century ago. Today, however, millions of people are taking charge of their working...

5 ways new moms know it’s time to go back to work

How will you know you’re ready for your comeback? When you’re anticipating a baby—whether years or weeks in advance—there’s lots of fun stuff to think about and plan: the...

Remote work opens the door to higher productivity

Companies are reaping rewards by embracing remote work Current trends signal a future where work from home options become the commonly accepted standard over the 9-5 office jobs of...

Executive outlook: Revising geographic strategies for U.S. workforce management

Look at the past and present state of workers to map out the future. For more than a century, workers went where the jobs were. Geography has been a...

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