Supporting Insurance Contact Center Certification with Agile Role-Play Solutions
Client Success – 34% AHT 30% reduction in CAR 2 week launch Share Overview When a leading insurance company launched a new captive contact center, they needed a way...
Resources
Browse case studies, customer service tips and other helpful resources for enterprises.
From Silent Nights to Full Queues: Managing High Call Volume During the Holiday Rush
The holidays are here, and while your customers are jingling all the way, your phone lines are probably ringing off the hook. High call volume is a hallmark of...
Liveops Agent Spotlight: Trish – Guiding New Agents with Passion
At Liveops, we are proud to shine the spotlight on agents who go above and beyond to make a difference. This November, we’re thrilled to recognize Trish as the...
Liveops Agent Spotlight: Jill – Empowering Others with Empathy and Expertise
This November, we’re thrilled to recognize Jill as the Agent of the Month! Nominated by her program team, Jill stands out for her consistent excellence and genuine dedication. Her...
Delivering Exceptional Customer Support for a Global Streaming Leader Through Agile Workforce Management
Client Success – 8% improvement in FCR 2 week launch 8% AOV increase Share Overview When a global leader in subscription-based streaming, offering on-demand TV shows, movies, and...
How AI Empowers Contact Center Agents to Provide High-Quality Customer Service
As AI continues to advance, contact centers face a choice: leverage AI to replace human roles or use it to empower agents to connect more meaningfully with customers. Forward-thinking...
Liveops Agent Spotlight: Jason – Delivering Excellence with Heart
It’s always a proud moment to celebrate the incredible efforts of agents who consistently go above and beyond. This month, Jason is in the spotlight as an outstanding agent...
Frost & Sullivan Customer Contact West 2024: Embracing Flexibility and AI Innovation for Future-Ready Customer Service
The Frost & Sullivan Customer Contact West event was an incredible opportunity for customer service leaders to engage in real-world discussions about the future of customer support and workforce...
Why Scaling Your Business with a Virtual Call Center BPO is Easier Than You Think
In today’s fast-moving business landscape, maintaining excellent customer service while navigating fluctuating demand can feel overwhelming. Whether it’s the rush of seasonal spikes, daily unpredictability, or unexpected surges, keeping...
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