Customer Service Outsourcing: What You Need to Know
In the past, questioning the efficacy of outsourced customer service was a reasonable concern. The historical consensus had been that it’s ineffective, or even harmful to one’s business. Today,...
Virtual contact center resources
Liveops is a recognized thought leader in the virtual contact center and customer service industries. Browse case studies, customer service tips and other helpful resources for enterprises.
Is Becoming a 1099 Independent Contractor Right For You?
We encounter many of the same questions when first getting to know someone new. “What’s your astrological sign?” “Are you more of a cat person or a dog person?” ...
Meet the Liveops Executive Leadership Team – Curt Cornum, VP Solutions Services + Security
Welcome to the first installment of our Executive Leadership Team series! We’re excited to introduce you to Curt Cornum, the VP of Solution Services + Security! Curt Cornum |...
Liveops Agent Spotlight: Tami
Prolonged success as a Liveops independent agent often hinges on a lasting commitment to ongoing learning, education, and skill development. Tami’s journey contracting with Liveops is a testament to...
Customer Service Week: Why Enterprises Need to Focus on CX
It’s almost here, so let me be the first to wish you a happy Customer Experience Day! While customer experience (CX) is significant year-round, the first Tuesday in October...
Find Your Fit: How Liveops Agents Create Meaningful Connections
Remote work continues in popularity among the US workforce, anticipating more than 22% of the workforce will be remote by 2025. Virtual environments provide a slew of benefits, including...
Maximize Your Enterprise’s CX with Liveops
If you’re looking to graduate your enterprise’s customer experience from mediocre to unmatched, a collaboration with Liveops is the game changer. One of our specialties is working with clients...
For CX, Agent Experience and Community Are Paramount
While you’re considering CX from the enterprise point of view, for the purpose of this article let’s flip the script for a moment. Enterprises are composed of people, and...
Key Factors of Quality Agent Interactions
In the current customer service landscape, one of the prominent themes among customer experience (CX) leaders is the pursuit of high-quality experiences. Unsurprisingly, quality interactions serve as the bedrock...