Resources

Browse case studies, customer service tips and other helpful resources for enterprises.

The New York Times meets the un-contact center

Liveops called ‘the Uber of contact centers’ for innovation and flexibility After several months and several thousand miles traveled—from our agent roadshow in North Carolina to the home of...

Virtual Agents | Blogs

Real Work-from-Home Job or Scam? 8 Tips to Protect Yourself

Real Work-from-Home Job or Scam? 8 Tips to Protect Yourself Want to work from home? Now’s a great time to pursue the dream. In 2020, flexible remote job opportunities...

Contact Center Industry | Blogs

Why the BPO industry is ripe for disruption

Lessons from Uber suggest how to capitalize on gaps in a stagnant contact center industry On his company’s ninth anniversary, Uber Co-Founder Garrett Camp publicly posted his original pitch...

Flexible Workforce | Blogs

What’s driving enterprise adoption of flexible workforces?

Agility, cost and quality prompt managers to look beyond traditional FTEs Whether the driver is business agility, an effort to better contain costs, or a focus on enhancing customer...

Virtual Agents | Blogs

How I became a work-at-home mom

How I extended my maternity leave and became a work-at-home mom Originally posted on MommyKatie.com When I became pregnant with my first son, I had a promising career at a...

Virtual Agents | Blogs

Find flexible work for people with disabilities

How people with disabilities and many veterans find flexible, independent work Many people with disabilities or health challenges struggle to find traditional jobs that meet their needs and sadly...

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