Common KPIs That All Customer Service Representatives Should Know
Breaking Down Performance Metric Acronyms Raise your hand if, like me, you have a hard time keeping track of acronyms in your head. I usually need a few seconds...
Virtual contact center resources
Liveops is a recognized thought leader in the virtual contact center and customer service industries. Browse case studies, customer service tips and other helpful resources for enterprises.
Liveops Agent Spotlight: Amy, Who Avoids Burnout with Flexibility
In just under a year with Liveops as an independent contractor, Amy has earned her way up from Liveops newbie to a critical agent for the luxury retail program...
When Burnout Strikes: the Impact on CX
Better CX can start with an understanding of workforce burnout Burnout. The concept isn’t new, yet it is making a comeback in workforce trends these days. There are a...
In 2023, CX is More Critical than Ever.
In precarious economic times, consumers are more discerning than ever about where their money goes and expect positive, progressive, and consistent customer experience (CX). After all, consumption is not...
23 Things I Wish I Knew Earlier in My Career
In honor of Liveops’ 23rd birthday this year, Cheryl Gunn, SVP of Operations at Liveops, shares 23 things she wishes she knew earlier in her career. Don’t be...
How and Why You Should Set Goals as a Remote Worker
Whether it be from the day-to-day stresses of normal life or just not feeling as connected as you may want to be, it can be hard to stay motivated...
