Case Study

Client Success – 1200 agents 40% peak surge capacity 75% faster ramp-up time Share Overview When a national non-emergency medical transportation provider needed to scale quickly to support high-volume member demand,...

Client Success – 10+ Yrs strategic partnership 99% CSAT score 33% conversion rate Share Overview What began in 2015 as a focused voice-based sales support program for licensed agents...

Client Success – 85 agents 30-day ramp 91% quality scores Share Overview A leading floral delivery company faced massive spikes in customer service demand during peak holidays like Christmas,...

Client Success – #1 in CSAT overall 13.29% Messaging conversion 86.7% Voice CSAT Share Overview During the holiday season, a global retailer company faced an intense operational challenge: customer support demand surged across voice,...

Client Success – 671 agents 8M+ inquiries handled 4,250+ added holiday hours Share Overview One of North America’s most iconic luxury department stores needed outsourced support through major seasonal...

Client Success – 200K seasonal workers supported 93.3% CSAT score 73.3 NPS Share   Overview When a national delivery provider faced the urgent task of hiring over 200,000 seasonal...

Client Success – 54% cost savings 1000% flexibility 185% flex to forecast Share   Overview A global retailer sought to enhance cost efficiency and scalability without compromising customer service quality. By transitioning support operations...

Client Success – 34% AHT 30% reduction in CAR 2 week launch Share Overview When a leading insurance company launched a new captive contact center, they needed a way to ensure...

Client Success – 8% improvement in FCR 2 week launch 8% AOV increase Share   Overview When a global leader in subscription-based streaming, offering on-demand TV shows, movies, and...