Healthcare BPO & revenue cycle partners for medical billing services

Strengthen claims workflows, reduce rework, and keep cash flow moving 

Revenue cycle performance is shaped by the moments where workflows stall. A claim that needs one missing detail. An edit that keeps bouncing back. An automation exception that turns into a backlog. These are the pressure points that slow reimbursement and drain internal teams. 

Liveops’ healthcare BPO services are designed for revenue cycle teams that need more capacity without adding fixed overhead. Through customer support professionals within our network who understand healthcare revenue cycle management and operate in alignment with HIPAA requirements, we help manage high-volume medical billing services, medical claims processing, and documentation-heavy workflows that demand accuracy and speed. 

Whether you are expanding medical billing outsourcing, consolidating vendors, modernizing claims operations, or protecting staff capacity during seasonal spikes, Liveops helps reduce friction while keeping processes consistent, auditable, and resolution-focused. 

96%

Patient Satisfaction

300%+

Flexibility

39%

Healthcare Clients

Liveops supports providers and partners through a wide range of solutions 

  • Rapid ramp capability for new contract wins  
  • White-labeled delivery  
  • Compliance and reporting alignment  
  • Handling automation exceptions and backlog reduction 
  • Scalable workforce without fixed labor costs or long-term commitments 
older woman with short gray hair wearing glasses, holding a phone to her ear while reading the label on a small box of medication.

Case study | Healthcare

Scaling complex healthcare support programs with the Liveops and Five9 partnership 

Liveops and Five9 deliver an integrated model built for regulated, high-volume healthcare environments, including virtual care and long-running pharmaceutical support programs. Across these programs, Liveops achieved 97.5% SLA compliance and 96%+ CSAT, even as monthly volume increased from 50,000 to 75,000 calls, while using structured routing and workflow orchestration to keep documentation, escalations, and compliance requirements consistent.  

Read the case study

Support faster, more accurate billing outcomes at scale 

Liveops supports healthcare organizations with medical billing services built for accuracy, speed, and consistency at scale. From medical billing outsourcing support to medical claims processing workflows, we help teams reduce backlogs, resolve exceptions, and keep documentation clean across high-volume billing and claims activity. 

Our healthcare BPO services are designed to flex with demand while staying aligned to governance, reporting, and compliance requirements. The result is steadier throughput and stronger performance across end-to-end healthcare revenue cycle management without overloading internal teams. 

Rapid Ramp Capability for New Contract Wins

  • Fast capacity when volume changes
    Add coverage quickly for new programs, growth periods, or seasonality without waiting on long internal hiring cycles. 
  • Defined workflows from day one
    Stand up structured processes, scripts, and documentation standards that keep outputs consistent as volume increases. 
  • Continuity across time zones and hours
    Extend coverage windows to keep claims and billing work moving when internal teams are offline. 

White-Labeled Delivery

  • Brand-aligned interactions and tone
    Deliver support that matches your client expectations, terminology, and workflow requirements. 
  • Process consistency across channels
    Support phone and digital touchpoints with the same standards for notes, handoffs, and follow-through. 
  • Seamless coordination with internal teams
    Operate within your governance model so stakeholders stay aligned while outcomes stay predictable. 

Compliance and Reporting Alignment

  • Privacy-first execution
    Follow HIPAA-aligned handling expectations, support SOC 2 Type II control requirements, and protect sensitive information across every interaction. 
  • Audit-ready documentation
    Capture clean, complete notes that support traceability, downstream resolution, and consistent decision-making. 
  • Performance visibility that supports governance
    Align on reporting expectations and operational metrics so leaders can monitor throughput, quality, and backlog trends. 

Handling Automation Exceptions and Backlog Reduction

  • Exception handling that prevents pileups
    Work the cases automation cannot resolve, including missing details, mismatches, or complex scenarios that need human review. 
  • Backlog burn-down with clear prioritization
    Reduce open work queues using structured triage, so the highest-impact items move first. 
  • Fewer repeat touches
    Capture the right details at first contact to reduce rework loops and prevent the same item from cycling back. 

Scalable Workforce Without Fixed Labor Costs or Long-Term Commitments

  • Elastic coverage without permanent overhead
    Increase or decrease capacity based on real demand while protecting budget predictability. 
  • Coverage that protects internal teams
    Relieve strain during spikes so core staff can stay focused on high-value work and escalations. 
  • Steady throughput, even under pressure
    Maintain responsiveness and completion rates when volumes surge, service lines expand, or timelines tighten. 
Quote What OUR clients say
Liveops offers a level of staffing flexibility we haven’t seen elsewhere. The ability to ramp support up or down—even in 30-minute intervals—is a game changer for managing dynamic volume.
Chief Operating Officer, Healthcare Client
Quote What OUR clients say
We’ve worked with lower-cost providers, but the quality wasn’t there. Liveops consistently delivers a higher caliber of service.
Director of Operations, Healthcare Client
Quote What OUR clients say
Liveops integrates seamlessly with our internal platforms, which makes it easy to stay aligned while still benefitting from their innovations.
CX Program Lead, Healthcare Client

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