Contact Center Industry
Addressing the Security Risks Associated with a Remote Workforce
Over the past year, many businesses were forced to adapt to remote operations. With this new reality, security personnel across a vast number of industries were asked to step...
The mindset of the workforce has shifted: why enterprises should care
For many in the workforce, flexibility is now seen as a requirement, not a luxury Thanks in part to the organizers of the 1886 May Day Strike, the 9-to-5...
The turbulent staffing challenges within travel and hospitality
Staffing challenges within the travel & hospitality industry A year and a half with minimal vacations and international travel. Is it any wonder that the travel & hospitality industry...
[Webinar] 5 Proven Methods to Optimize Agent Productivity and Reduce Attrition, with Five9
Forrester recently announced that remote work will rise to three times pre-COVID levels. Many enterprises managed to work through the logistics of having a remote team, and as they...
This holiday season transform your business year-round
This Holiday Season Is an Opportunity to Transform Your Business Year-Round It’s a holiday season unlike any other. Millions of people are staying home. Countless companies, including major retailers...
Redefining Productivity in your Organization
It’s Time to Redefine What Productivity Means at Your Organization How do you measure your team’s productivity? Do you track their hours? Or do you focus on their results?...