Contact Center Industry

For many in the workforce, flexibility is now seen as a requirement, not a luxury Thanks in part to the organizers of the 1886 May Day Strike, the 9-to-5...

Staffing challenges within the travel & hospitality industry A year and a half with minimal vacations and international travel. Is it any wonder that the travel & hospitality industry...

Forrester recently announced that remote work will rise to three times pre-COVID levels. Many enterprises managed to work through the logistics of having a remote team, and as they...

This Holiday Season Is an Opportunity to Transform Your Business Year-Round It’s a holiday season unlike any other. Millions of people are staying home. Countless companies, including major retailers...

It’s Time to Redefine What Productivity Means at Your Organization How do you measure your team’s productivity? Do you track their hours? Or do you focus on their results?...

What Does Business Continuity Really Mean? Remember slow news days? Yeah, me neither. We live in turbulent, unpredictable times. Between wildfires, hurricanes, floods, windstorms, earthquakes, cyberattacks, and massive power...

The traditional job you had may not be the remote job you want Looking for a job that lets you work from anywhere? I have some good news: it’s...

How remote work affects the environment The canals in Venice are clear and lively fish are visible. Blue skies are replacing smog in some of the world’s most polluted...

The workforce today looks significantly different than it did at the beginning of this year. The coronavirus pandemic has had a profound impact on businesses and their workforces. Some...