Liveops offers precision scheduling solutions that help businesses stay agile during daily and weekly volume fluctuations.
Whether it’s an expected Monday morning surge or an unexpected spike in volume, our on-demand network of agents and AI powered, data-driven planning ensures you have coverage at the right time, with the right people.
Explore flexible customer experience solutions
When call volumes fluctuate, service quality shouldn’t. Liveops delivers real-time intraday and intraweek scheduling adjustments using predictive analytics, 30-minute scheduling increments, and performance-aligned agent deployment—so spikes never affect your customers.
30-minute
25-55%
40%
Liveops helps brands solve for the moments in-house teams and traditional outsourcing models can’t handle—those unpredictable, high-pressure windows when customer demand surges and timing is everything. Here are the most common use cases where precision scheduling drives measurable results:
Monday morning surgesHandle the week’s highest volume window with right-sized coverage from the start.
See how we tackled a Monday rush at scale
Lunch and break coverageMaintain seamless service during mid-day dips in internal availability.
See how we covered time-sensitive customer needs on demand
End-of-day spikesSupport last-minute inquiries as customers work to resolve issues before business hours end.
Explore how we handled last-minute customer surges
Marketing and campaign burstsScale up quickly in response to promotional activity, flash sales, or new product drops.
Discover how we ramped for a Mother’s Day spike
Seasonal rampsDeploy agents during peak seasons—like tax season or open enrollment—without long-term overhead.
Take a look at how we delivered during holiday peak season
Crisis or outage responseRapidly activate coverage during unplanned events or system disruptions to protect service quality.
Learn how we responded fast during a data breach
After-hours and weekend supportExtend service windows to meet customer needs when your internal team is offline.
See how we extended support beyond 9 to 5
Spikes using offshore supportLeverage offshore teams to manage customer inquiries during product launches or live events that drive a surge in demand.
Discover how we achieved scalability and cost savings offshore
Case study | Healthcare
A leading non-emergency medical transportation provider partnered with Liveops to manage unpredictable weekly call surges—especially on Mondays, when 30% of total weekly volume occurs. By leveraging precision scheduling and AI-powered scheduling, Liveops tripled available agent hours during peak periods, ensuring seamless patient support without delays.
What OUR clients say
What OUR clients say
What OUR clients say
Where others struggle, we scale. Liveops co-creates tailored support strategies that reflect your industry’s realities—delivering consistency, care, and quality in even the most complex, high-touch, and regulated environments.
Support patients with care, precision, and compliance—delivered by agents experienced in HIPAA-regulated environments.
Handle complex, policy-driven interactions with licensed and non-licensed professionals ready to support your members throughout every season.
From peak season spikes to everyday inquiries, deliver seamless, scalable customer support that drives loyalty and retention.
Deliver secure, on-brand service experiences with agents ready to meet the highest compliance and quality standards.
Be ready for every booking, cancellation, and last-minute change with flexible solutions that keep guests happy and coming back.
Ensure dependable service during outages, billing cycles, and urgent updates with responsive, always-on support.
Manage high call volumes, technical inquiries, and account needs with agents equipped to handle fast-moving customer demands.
Support constituents with secure, scalable communication services that meet public sector standards and evolving community needs.
Customer serviceOffer responsive support across every touchpoint—voice, email, chat, and more. Our remote model helps you deliver brand-aligned customer care at scale.
Sales and lead generationWhether you’re launching a new product or expanding your reach, experienced agents drive results with on-brand conversations that engage and convert.
Technical supportFrom troubleshooting to escalations, we provide knowledgeable, always-on support that strengthens trust and loyalty with every interaction.
Back office supportAgents handle behind-the-scenes tasks—from order entry to administrative support—so your teams can focus on high-impact work.
Join the brands redefining customer experience with Liveops. Empathetic agents, tech-powered delivery, and the flexibility to meet every moment. Let’s talk.
Explore flexible customer experience solutions
