Why Liveops
At Liveops, we don’t just deliver outsourced customer service—we redefine it. Our mission is to improve lives through meaningful connections.
Flexible, agile model
Scale support up or down—daily and weekly surges, or seasonally—with a delivery model that adapts to your business in real time.
Precision scheduling
Our 30-minute interval scheduling ensures you have the right coverage at the right time—reducing overstaffing and improving efficiency.
Cost-effective delivery
With a pay-for-productive-time structure, you only pay for value-added support—no wasted spend, no idle time.
Global talent access
Access skilled, experienced agents across domestic, nearshore, and offshore regions—ready to represent your brand with care.
Built to flex, proven to outperform
As a modern outsourced customer service provider, Liveops is built with flexibility at its core. Our model adapts in real time to support your customers, whether you’re planning for seasonal peaks, managing day-to-day variability, or reacting to the unexpected.
We don’t just fill seats; we deliver agile, high-quality service that scales with your business, without compromising performance.
- Perfecting seasonal flexibility
From retail holiday season to open enrollment, we help brands scale up fast—ramping service up to 1000% with precision scheduling that keeps things running smoothly.
Scale smart this season - Solving daily and weekly surges
Dynamic scheduling—down to 30-minute increments—allows us to adapt to volume changes within the week or even within the day, ensuring consistent coverage without under or overstaffing.
Right coverage, right time, every time - Built for the unplanned
Emergencies, product recalls, outages—we respond fast. With a network of experienced professionals on-call, we deploy the right people at the right time to protect your brand experience.
Discover support that moves at your speed
How it works
Getting started
Source your talent
Learning and development
Manage and optimize
Getting started
We collaborate with you to define success and align on goals, scheduling requirements, KPIs, and the best-fit service model to meet your business needs.
Source your talent
A vast network of pre-vetted agents brings a diverse range of expertise—allowing us to align your program with professionals who fit your brand, industry, and service goals.
Learning and development
Agents complete tailored certification programs built around your goals, customer expectations, and compliance standards.
Manage and optimize
Your Liveops team oversees daily operations, performance, and reporting to drive continuous improvement and deliver transparent, measurable results.
Cut costs, not corners
Lowering your total cost of ownership starts with rethinking how service is delivered. Liveops replaces the rigid contact center model with a smarter approach. Our remote-first, precision-scheduled model lets you pay only for what you need—when you need it—without compromising quality or incurring overhead. The result? Enterprise-grade service at a fraction of the cost.
-
Pay only for productive time
No idle hours, no wasted spend. You’re only billed for the time agents are actively delivering value to your customers.
Only pay for what delivers -
Precision scheduling
With 30-minute scheduling blocks and real-time flexibility, Liveops lets you align coverage to actual demand and reduce waste across the day.
Schedule smarter, serve better -
Remote-first cost savings
Eliminate the cost of physical infrastructure and reduce overhead by tapping into a distributed, remote model that’s designed for efficiency.
Explore the remote advantage
What OUR clients say
Liveops has remained flexible to meet our needs, whether supporting a group of 15 or over 300. They have proven to be a responsive, flexible, and quality business partner over this time. This allows our agents to simulate on-the-job training without the impact of honing these skills with a live customer.
What OUR clients say
Their pay-for-productive-time model allows us to align cost with value delivered. It’s efficient, scalable, and performance-driven.
What OUR clients say
Liveops could provide the full virtual infrastructure—tools to build staffing plans, measure performance, and deliver outcomes—all without needing us to reinvent the wheel.
What OUR clients say
Liveops fits seamlessly into our business operations. We treat them like another center in our network, and they deliver with the same cadence and performance expectations.
Stop outsourcing, start outsmarting
Join the brands redefining customer experience with Liveops. Empathetic agents, tech-powered delivery, and the flexibility to meet every moment. Let’s talk.
Explore flexible customer experience solutions