The Liveops 2025 Holiday AI & Customer Service Report:
How AI Changed Holiday Shopping For 78% Of Consumers
This new consumer research reveals how artificial intelligence shaped the 2025 holiday season, where nearly 8 in 10 shoppers interacted with AI through chatbots, automated messages, and self service tools. Learn where automation helped, where it fell short, and what customers really want from brands in 2026.
Download now to explore:
- How AI usage surged across channels and where shoppers felt the biggest impact
- Why speed improved but empathy, trust, and transparency still lag behind
- Generational differences in AI expectations, from Gen Z enthusiasts to skeptical Boomers
- Practical recommendations to design human centered AI that improves loyalty next holiday season