What does it really take to move from AI ambition to real operational impact in customer experience?
In this online roundtable session, Liveops brought together CX and customer contact leaders for a candid discussion on AI in CX, guided by Nicole Kyle, Managing Director and Co-Founder of CMP Research. This executive conversation explored what meaningful AI progression actually looks like, from automation and agent assist to emerging agentic AI.
Watch the discussion for key insights on:
- 2026–2027 AI investment priorities for CX leaders
- Agent assist, analytics, and agentic AI
- Building trust and readiness for AI adoption
- Avoiding costly AI missteps
- Turning AI strategy into measurable operational impact