Liveops provides flexible, high-quality agents ready when and where you need them. Our domestic and global network of remote, on-demand agents is drawn by the freedom of flexible work, helping us attract top talent. With innovative technology and rigorous vetting, we match the right agents to your brand so you can scale quickly, safeguard your reputation, and deliver empathetic customer experiences.
Explore flexible customer experience solutions
When you partner with Liveops, you gain access to one of the most experienced, diverse, and adaptable agent networks in the industry.
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Finding the right fit for your brand is about more than just filling seats. Liveops uses a multi-step process to ensure every agent is ready to represent your business with quality and care.
Our sourcing process includes:
Secure remote worker identificationLiveops verifies identity at multiple stages of the sourcing process. With Yardstik verification, agents match selfies to photo IDs in real time, ensuring authenticity and trust from the start.
See how technology sets us apart
Automated technical and cognitive checksWe go beyond background screening by assessing each agent’s technical readiness and problem-solving ability. Automated tools confirm system compatibility and cognitive aptitude before they ever interact with your brand.
Ensure readiness from day one
AI-powered voice assessmentOur AI-driven voice analysis evaluates tone, empathy, and communication skills to match agents with programs that align to their strengths. This ensures your customers connect with agents who sound professional, empathetic, and on-brand.
Experience quality conversations
Dedicated agent experience teamBehind every agent is our dedicated Agent Experience team, ensuring continuous engagement, development, and alignment with your business. This team helps maintain performance, morale, and long-term brand consistency.
Meet the team that makes it possible
Case study | Offshore, Retail
A global retailer partnered with Liveops to expand support in the Philippines, sourcing and certifying 1,103 specialists within our network in just three weeks. The program exceeded forecast by 185% during peak events and reduced cost by 54%, powered by a 100% day 1 certification show rate and 100% retention from roster to day 1 to certification.
What OUR clients say
What OUR clients say
What OUR clients say
Agent experienceWe create an environment where independent professionals are ready on day one. Verified identity, secure setup, real-time knowledge, and transparent scorecards help them deliver brand-right experiences consistently.
Client resultsLiveops makes outcomes visible and repeatable. We align to your KPIs, report on quality and containment, and turn insights into weekly improvements that lift satisfaction and reduce cost.
Agent schedulingWe put the right skills in the right place at the right time. Interval forecasting and precision scheduling reduce idle time, meet peaks without overtime, and tie spend to productive support.
Learning and developmentLiveops certifies for real work, not seat time. Role-specific learning, scenario practice, and AI-assisted refreshers build decision quality and drive measurable gains in QA and CSAT.
Join the brands redefining customer experience with Liveops. Empathetic agents, tech-powered delivery, and the flexibility to meet every moment. Let’s talk.
Explore flexible customer experience solutions
