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Outsource sales and lead generation with flexible support

Drive revenue with on-demand outsourced sales support 

Sales isn’t just about transactions, it’s about relationships. At Liveops, we help brands outsource sales with inbound and outbound support that scales quickly, adapts easily, and delivers measurable results. Whether you’re launching a new product, supporting promotional campaigns, or building long-term customer loyalty, our remote outsourcing model connects you with experienced professionals within our network who sell with care, clarity, and confidence. 

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Outsource lead generation and increase sales revenue 

From inbound product inquiries to outbound campaigns, we make it easier to outsource lead generation without losing quality. With experienced customer service agents within our vast network, scalable delivery, and performance-based precision, we help brands boost revenue, reduce costs, and increase customer lifetime value. 

1000%

Scalability

25-55%

Cost savings

109bp

Higher sales conversion

Outsource sales and lead generation with our sales support services 

We meet your prospects where they are, with multichannel engagement that fuels conversions:

Inbound/Outbound voice sales

Live chat sales

Email campaign responses

SMS/Text sales support

Direct response TV customer service

Lead qualification and nurturing to outsource lead generation

Why choose Liveops to outsource sales support?

  • Rapid, scalable support iconRapid, scalable support

    Scale up fast for seasonal surges, product launches, or high-impact campaigns. We scale sales support up or down—right when you need it.

    Scale smarter, flex faster
  • Experienced, brand-aligned sellers iconExperienced, brand-aligned sellers

    We tap into a vast network of skilled professionals with proven sales backgrounds. They’re not just call handlers—they’re brand advocates who convert.

    Tap into talent that sells
  • Focus on conversions, not just contacts iconFocus on conversions, not just contacts

    Every call, message, or email is a revenue opportunity. We align our strategy to your KPIs, helping you boost conversions, maximize ROI, and drive repeat business.

    Turn conversations into conversions
  • Secure, integrated sales support iconSecure, integrated sales support

    With built-in PCI compliance and CRM integration, our solutions are designed to protect sensitive data while empowering sellers to focus on what matters most—closing the deal.

    See how secure sales support works
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Case study | insurance

Scalable sales support for a national insurance leader

A leading insurance organization turned to Liveops to manage its licensed outbound and inbound lead generation and sales programs—achieving a 99% CSAT score and a 33% sales conversion rate over a 10+ year strategic partnership.

Read the case study

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Benefits with results

At Liveops, we’re built for what brands need most: scale, speed, and consistency—without compromising on care. Our model brings together experienced agents, adaptive technology, and a flexible delivery network that meets your customers where they are.

QuoteWhat OUR clients say
We’ve been partnering with Liveops since 2010 for all our inbound needs. Their consistency, professionalism, and customer service are unparalleled in the industry.
Account Manager, Media Client
QuoteWhat OUR clients say
Our team is so impressed with how phenomenal Liveops is as business partners. They work together seamlessly and are highly accountable. They are transparent and trustworthy to the max. They make our Liveops relationship epic!
Chief of Customer Experience, Retail Client
QuoteWhat OUR clients say
They brought their own workforce management tools, reporting, and virtual call center infrastructure. That level of tech maturity helped us meet SLAs and manage performance remotely.
VP of Operations, Communications Client

Experts in your field

Where others struggle, we scale. Liveops co-creates tailored support strategies that reflect your industry’s realities—delivering consistency, care, and quality in even the most complex, high-touch, and regulated environments.

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Healthcare

Support patients with care, precision, and compliance—delivered by agents experienced in HIPAA-regulated environments.

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Insurance

Handle complex, policy-driven interactions with licensed and non-licensed professionals ready to support your members throughout every season.

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Retail

From peak season spikes to everyday inquiries, deliver seamless, scalable customer support that drives loyalty and retention.

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Financial services

Deliver secure, on-brand service experiences with agents ready to meet the highest compliance and quality standards.

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Travel and hospitality

Be ready for every booking, cancellation, and last-minute change with flexible solutions that keep guests happy and coming back.

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Energy and utilities

Ensure dependable service during outages, billing cycles, and urgent updates with responsive, always-on support.

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Communications

Manage high call volumes, technical inquiries, and account needs with agents equipped to handle fast-moving customer demands.

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Government

Support constituents with secure, scalable communication services that meet public sector standards and evolving community needs.

Other services you may need

Stop outsourcing, start outsmarting

Join the brands redefining customer experience with Liveops. Empathetic agents, tech-powered delivery, and the flexibility to meet every moment. Let’s talk.

Contact

 

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Frequently Asked Questions (FAQs)

What does it mean to outsource sales?

To outsource sales means partnering with an external provider to handle some or all sales activities on your behalf, such as inbound sales, outbound outreach, or full-cycle selling. The goal is to add capacity and expertise without building every role internally, while still holding performance to clear targets and reporting.  

When should a company outsource lead generation instead of keeping it in-house?

It often makes sense to outsource lead generation when you need faster pipeline coverage, don’t want to ramp a full SDR/BDR team, or want specialized prospecting and qualification support. The best time is when your internal team is strong at closing but needs more qualified opportunities at the top of the funnel.  

How do you measure success when you outsource sales or outsource lead generation?

When you outsource sales or outsource lead generation, success should be measured with agreed KPIs tied to outcomes, not just activity. Common metrics include conversion rate, qualified meetings/opportunities created, pipeline value, cost per lead or acquisition, speed-to-lead, and quality indicators like show rate and downstream close rate.

What questions should we ask before we outsource lead generation to a provider?

Before you outsource lead generation, ask how leads are sourced, how qualification is defined, what data sources/tools are used, how brand messaging is maintained, and how reporting works. These questions help protect lead quality and prevent wasted cycles on poor-fit contacts. 

What is a procurement outsourcing service, and what work can it cover?

A procurement outsourcing service is when a third party takes on defined procurement activities such as sourcing support, category management, transaction processing (purchase-to-pay), supplier management, and related coordination. Scope can range from targeted tasks to broader process ownership, depending on the provider and your needs.  

Can a procurement outsourcing service support sales and lead generation operations too?

A procurement outsourcing service can support adjacent operational work that helps revenue teams move faster, like vendor or supplier outreach, quote and PO follow-ups, documentation coordination, and status updates. The key is defining handoffs and responsibilities so sales and procurement workflows stay clean and measurable.