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Business process outsourcing service that scales with precision

Back office support: efficient processes, expert execution

Behind every great customer experience is an operation that runs smoothly. We deliver a business process outsourcing service built to handle critical back-office functions with speed, accuracy, and care—so your internal teams can focus on strategy, innovation, and growth.

Our model connects experienced professionals with secure, enterprise-grade systems to manage your essential processes efficiently and cost-effectively. From data entry to document processing, we help organizations stay agile, compliant, and ready for what’s next.

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Where back-end precision drives front-end success

Liveops provides a dependable, flexible back-office and business process outsourcing service that keeps enterprises moving—quietly, consistently, and securely. Whether it’s claims management, document review, or administrative workflows, the agents within our network deliver accuracy that protects brand integrity and drives measurable results.

1000%

Scalability

25%+

Cost Efficiency

34%

Reduction in AHT

Back-office and business process outsourcing service solutions we offer

Our business process outsourcing service is designed to make your operations leaner and more resilient, combining human expertise with advanced automation.

Claims processing

Data entry and cleanup

Document review and verification

Appointment scheduling

Application processing

Billing reconciliation

Why choose Liveops’ business process outsourcing service?

Liveops isn’t a traditional BPO provider. We’re a partner built for speed, scale, and reliability. Our business process outsourcing service is tailored to meet each client’s operational goals through flexible models that grow with your business.

Flexible support for critical operations

Expand capacity instantly when demand spikes. Liveops enables you to process higher volumes, meet tight deadlines, or manage repetitive workflows with accuracy and confidence.
Handle seasonal surges with confidence
Seamless alignment with your systems

Agents are certified to use your tools, workflows, and compliance frameworks, ensuring a smooth integration and minimal onboarding time.
See how we source quality talent
Cost-effective execution with measurable results

When you outsource back office operations, you only pay for productive output. Our remote-first model reduces idle time, overhead, and attrition costs while maintaining enterprise-grade performance standards.
Discover the total cost advantage
Compliance-first operations, built for scale

From healthcare to finance, our operations meet the highest security and data-handling standards. Every process is designed with confidentiality, compliance, and scalability in mind.
Explore enterprise-grade compliance at scale

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Case study | healthcare

Urgent back office support for a leading healthcare payer

During open enrollment, a national healthcare company faced a surge in time-sensitive applications. Liveops delivered rapid back office support—helping the client process thousands of forms accurately and on time.

Read the case study

Benefits of our business process outsourcing service

At Liveops, we’re built for what brands need most: scale, speed, and consistency—without compromising on care. Our model brings together experienced agents, adaptive technology, and a flexible delivery network that meets your customers where they are.

What OUR clients say

Liveops gave us true flexibility when our internal teams couldn’t keep up. They essentially became a virtual center for us—integrated into our operations with the same KPIs and cadence as our brick-and-mortar sites.

VP of Operations, Telecommunications Client

What OUR clients say

The quality from Liveops is outstanding. The agents love our brand, and it shows in their performance.

CX Program Lead, Retail Client

What OUR clients say

Liveops has all the tools you’d expect from a modern provider—WFM SLAs, reporting, etc. They’re fully equipped to act as a virtual center with all the operational tech built in.

Director of Operations, Retail Client

Experts in your field

Where others struggle, we scale. Liveops co-creates tailored support strategies that reflect your industry’s realities—delivering consistency, care, and quality in even the most complex, high-touch, and regulated environments.

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Healthcare

Support patients with care, precision, and compliance—delivered by agents experienced in HIPAA-regulated environments.

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Insurance

Handle complex, policy-driven interactions with licensed and non-licensed professionals ready to support your members throughout every season.

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Retail

From peak season spikes to everyday inquiries, deliver seamless, scalable customer support that drives loyalty and retention.

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Financial services

Deliver secure, on-brand service experiences with agents ready to meet the highest compliance and quality standards.

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Travel and hospitality

Be ready for every booking, cancellation, and last-minute change with flexible solutions that keep guests happy and coming back.

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Energy and utilities

Ensure dependable service during outages, billing cycles, and urgent updates with responsive, always-on support.

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Communications

Manage high call volumes, technical inquiries, and account needs with agents equipped to handle fast-moving customer demands.

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Government

Support constituents with secure, scalable communication services that meet public sector standards and evolving community needs.

How to get started with Liveops’ business process outsourcing service

Before we process a single document or configure a workflow, we make sure your back office objectives are clear. That way, every step of the engagement supports your cost, compliance, and productivity goals, and you see value quickly.

Define your business objectives

Identify your process priorities, performance metrics, and compliance requirements.

Design your right-fit remote solution

Choose the skills, schedules, and service tiers that align with your workflows and efficiency goals.

Certify and launch

Agents complete process-specific certification to ensure accuracy and quality before going live.

Optimize continuously

Real-time dashboards and analytics track results, allowing for ongoing performance improvements and process refinement.

Other services you may need

Stop outsourcing, start outsmarting

Liveops helps global brands achieve operational excellence through flexible, scalable business process outsourcing services that combine empathy, efficiency, and innovation. The agents make the difference—and our technology makes it possible. Let’s build a smarter, more agile back office together.

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Explore flexible customer experience solutions