Resources

Browse case studies, customer service tips and other helpful resources for enterprises.

Staying motivated as an at-home small business owner

Liveops agents share what helps them reach their goals As independent business owners, Liveops agents are in charge of their own careers and earning potential. But working independently can...

Contact Center Industry | Blogs

The five most essential practices for great voice interactions

Automation makes great human service even more critical for brands The future of customer service will be automated. That’s a top takeaway from a recent Gartner research report, which projects...

Virtual Agents | Blogs

Sharing in success: Agents swap their top tips

Roadshow connects agents supporting same lines This month, we held our first Roadshow of 2018 in Tampa, Florida. More than 40 members of the Liveops Nation met us in...

Customer Experience | Blogs

Recipe for recovery: Six strategies to correct customer service failures

How to prepare phone agents to handle customer complaints Perhaps the worst image for a retail or ecommerce executive is the abandoned shopping cart. Customers have already been drawn...

Virtual Agents | Blogs

Investing in your home business equipment: Tips from our agents

Liveops agents recommend their favorite headsets One of the most critical pieces of home office equipment that a work from home customer service or sales agent will purchase is...

Virtual Agents | Blogs

How to turn dead air into an engaging customer experience

Transform your customer interactions with friendly chat while information loads Today’s attention spans are shorter than ever. During your customer service or sales calls, silence lasting longer than three...

Customer Experience | Blogs

High stakes drive ecommerce toward service excellence

Retailers and etailers gain a competitive advantage with top-notch contact center provider Spending during the 2017 holiday season totaled $108 billion, shattering records. It marked an increase of 5.5...

Flexible Workforce | Virtual Agents | Blogs

Liveops reviews: Why agents choose Liveops

A little flexibility makes a big difference for agents People come to work as Liveops agents because they need a little more flexibility in their schedule or they want...

Flexible Workforce | Blogs

Contact center comparison: Flexibility yields unexpected results

Customer insights from a modern approach to contact center services Contact center optimization is a persistent issue for customer service leaders. In industries as diverse as retail and healthcare,...

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