Resources

Browse case studies, customer service tips and other helpful resources for enterprises.

Investing in your home business equipment: Tips from our agents

Liveops agents recommend their favorite headsets One of the most critical pieces of home office equipment that a work from home customer service or sales agent will purchase is...

Virtual Agents | Blogs

How to turn dead air into an engaging customer experience

Transform your customer interactions with friendly chat while information loads Today’s attention spans are shorter than ever. During your customer service or sales calls, silence lasting longer than three...

Customer Experience | Blogs

High stakes drive ecommerce toward service excellence

Retailers and etailers gain a competitive advantage with top-notch contact center provider Spending during the 2017 holiday season totaled $108 billion, shattering records. It marked an increase of 5.5...

Flexible Workforce | Virtual Agents | Blogs

Liveops reviews: Why agents choose Liveops

A little flexibility makes a big difference for agents People come to work as Liveops agents because they need a little more flexibility in their schedule or they want...

Flexible Workforce | Blogs

Contact center comparison: Flexibility yields unexpected results

Customer insights from a modern approach to contact center services Contact center optimization is a persistent issue for customer service leaders. In industries as diverse as retail and healthcare,...

Security | Virtual Agents | Blogs

Security tips for your home office

Protect yourself and your home office from threats that could jeopardize your home business and your financial security. We followed a series of webinars hosted by the Federal Trade...

Flexible Workforce | Blogs

Customer service has evolved. Have your contact centers?

Take the contact center assessment to see how you stack up. How well is your contact center serving your customers? For too many customer service leaders, the answer is,...

Virtual Agents | Blogs

Stop waiting for the perfect time to be your own boss

Being your own boss and working from home are achievable goals. So what’s holding you back? All too often we tell ourselves that we just need to do a...

Virtual Agents | Blogs

How do you start a home business? Don’t give up.

Use the resources Liveops offers to help your home business succeed. By Staci, an independent agent in Kentucky (with special thanks to Leslie and Tracy) I was super nervous...

Stop outsourcing, start outsmarting

Join the brands redefining customer experience with Liveops. Empathetic agents, tech-powered delivery, and the flexibility to meet every moment. Let’s talk.

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