Liveops reviews: Why agents choose Liveops
A little flexibility makes a big difference for agents People come to work as Liveops agents because they need a little more flexibility in their schedule or they want...
Virtual contact center resources
Liveops is a recognized thought leader in the virtual contact center and customer service industries. Browse case studies, customer service tips and other helpful resources for enterprises.
Contact center comparison: Flexibility yields unexpected results
Customer insights from a modern approach to contact center services Contact center optimization is a persistent issue for customer service leaders. In industries as diverse as retail and healthcare,...
Security tips for your home office
Protect yourself and your home office from threats that could jeopardize your home business and your financial security. We followed a series of webinars hosted by the Federal Trade...
Customer service has evolved. Have your contact centers?
Take the contact center assessment to see how you stack up. How well is your contact center serving your customers? For too many customer service leaders, the answer is,...
Stop waiting for the perfect time to be your own boss
Being your own boss and working from home are achievable goals. So what’s holding you back? All too often we tell ourselves that we just need to do a...
How can travel and hospitality companies plan for weather volatility?
Customer service flexibility, enabled by voice, helps sail through storms When a low-pressure weather system, dubbed a bomb cyclone, hit the eastern half of the United States in early...
How do you start a home business? Don’t give up.
Use the resources Liveops offers to help your home business succeed. By Staci, an independent agent in Kentucky (with special thanks to Leslie and Tracy) I was super nervous...
Why great customer service contact center agents quit
Contact center work hasn’t evolved with workers’ needs, agents say The first word Lourdes used to describe her work in a contact center was “nightmare.” “You’re really, really micromanaged...