Virtual contact center resources

It’s Time to Redefine What Productivity Means at Your Organization How do you measure your team’s productivity? Do you track their hours? Or do you focus on their results?...

Parents in 2020 have seen unique challenges in their family lives, and often their professional lives. Working mothers, in particular, have become victims of unemployment, faced with the choice...

What Does Business Continuity Really Mean? Remember slow news days? Yeah, me neither. We live in turbulent, unpredictable times. Between wildfires, hurricanes, floods, windstorms, earthquakes, cyberattacks, and massive power...

Connection is key: maintaining community virtually In a normal year, we’d be traveling to cities across the country to meet with Liveops agents face-to-face. This fall, things may look...

Want to improve your company’s customer service? Start by providing a better learning experience for your workforce. It’s no secret that happier team members mean happier customers. The more...

Looking for a job in remote times? Here are some things to keep in mind when interviewing by video   Ready for your next interview? It could happen sooner...

3 Easy Ways to Take Care of Yourself and Avoid Burnout When You Work Remotely Tired? Burnt out? Feeling unable to do what you need to do today? Pause...

Working from Home Vs. Virtual Work: Which Is the Better Option for You and Your Business? Words like “work” and “home” don’t mean what they used to. Today, millions...

The traditional job you had may not be the remote job you want Looking for a job that lets you work from anywhere? I have some good news: it’s...