Resources

Browse case studies, customer service tips and other helpful resources for enterprises.

Liveops case study communications, scalable flexibility

Scaling Customer Support and Driving Growth for a Top-Rated Wireless Carrier

Client Success – 12% AOV increase 17X call volume growth 18.75% increase in VOC Share Overview As customer expectations evolved and demand surged, a top-rated wireless carrier needed a support solution...

John, Liveops agent spotlight: high quality experience

Liveops Agent Spotlight: John, delivering high-quality experiences every time

Often when we speak to enterprise companies about Liveops solutions, the high-quality interactions within the agent community stand out as a key differentiator. Agents like John are the reason...

Liveops virtual agent experiences, what is AX

What is AX, and Why Does it Matter?

At Liveops, we’re not only committed to delivering exceptional experiences to our clients and their customers, but also to agents. A hallmark of our operation is prioritizing Agent Experience...

Liveops Agent Spotlight: Stacy

Life can take us in many directions, setting the path for the next journey. Sometimes unknowingly, these paths are building the skills needed to be successful in our next...

Examining Common Soft Skills Needed in Today’s Workforce

In today’s climate of workforce burnout and stress, I can’t help but feel that practicing soft skills is more important now than ever before. The past few years have...

Common KPIs all customer service representatives should know

Common KPIs That All Customer Service Representatives Should Know

Breaking Down Performance Metric Acronyms Raise your hand if, like me, you have a hard time keeping track of acronyms in your head. I usually need a few seconds...

Financial Services | Case studies

Delivering Optimal Results for Planned/ Unplanned Events During Steady-State and Ramp Times

Client Success – 7 year partnership 6 point NPS increase 152% YoY growth Share Overview and challenges During tax season, millions of individuals rely on the #1 best-selling...

Healthcare | Case studies

Scaling Patient Support for a Leading Medical Testing Company

Client Success – 94% QA scores 700% agent growth 95% CSAT score Share Overview A leading medical testing company was experiencing unprecedented growth, but their ability to scale was...

Liveops agent spotlight, amy avoids burnout

Liveops Agent Spotlight: Amy, Who Avoids Burnout with Flexibility

In just under a year with Liveops as an independent contractor, Amy has earned her way up from Liveops newbie to a critical agent for the luxury retail program...

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